Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amanda Yahr

Amanda Yahr

Redgranite,WI

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Ive Worked with Computers for 15 years and excelled in Microsoft Word, Excel,Spreadsheet and Docs. I'm Very organized and can get my work done in a timely manner.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Associate

Retzy's Sales ( Paul Retzlaff)
Berlin , WI
03.2022 - Current
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Also dealt with Facebook as all my products I sell are listed on Marketplace
  • Greeted customers and provided exceptional customer service.

First Responder

Redgranite Area Fire District
Redgranite , WI
04.2005 - Current
  • Performed maintenance tasks on firefighting vehicles such as checking fluid levels, inspecting hoses, testing pumps.
  • Provided life-saving first aid to victims of accidents or medical emergencies.
  • Participated in community outreach programs designed to educate citizens about fire safety practices and procedures.
  • Prepared detailed reports documenting all aspects of response activities performed while on duty.
  • Assisted in controlling traffic at accident scenes and other emergency situations.
  • Monitored radio transmissions from dispatch center regarding incoming emergency calls for service.
  • Administered oxygen therapy and CPR when necessary to revive victims who had stopped breathing or suffered cardiac arrest.
  • Maintained a thorough knowledge of the streets, buildings, landmarks, and hydrants within assigned area of responsibility.

Customer Service Specialist

Lifequest Services
Wautoma , WI
08.2016 - 03.2021
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Tracked key performance indicators related to customer service operations using various reporting tools.
  • Performed data entry of customer orders into the company's order management system.
  • Responded to customer emails with accurate product and service information.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Answered incoming customer inquiries regarding product and service information.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.

Education

First Responder With CPR-AED -

Fox Valley Technical College
Appleton, WI
11-2023

High School Diploma -

Fox Valley Technical College
Wautoma , WI
08-2004

Skills

  • Payment Processing
  • Client Account Management
  • Product Sales
  • Sales Development
  • Retail loss prevention
  • [Type] product knowledge
  • Time Management
  • Customer Needs Assessment
  • Relationship Building
  • Written and oral communication skills
  • Guest Relations
  • Problem-solving skills
  • Money Handling
  • Client Service
  • POS System Operation
  • Verbal/written communication
  • Reading comprehension skills
  • Self-Checkout Assistance
  • Retail Store Operations
  • Cash Handling Accuracy
  • Sales expertise
  • Sales Training
  • Cash Handling
  • Customer Service
  • Money Transfer Systems
  • Store Opening and Closing
  • Flexible Schedule
  • Teamwork and Collaboration

Certification

  • CPR
  • First Responder
  • AED
  • DNR Wildfire Suppression

Timeline

Sales Associate

Retzy's Sales ( Paul Retzlaff)
03.2022 - Current

Customer Service Specialist

Lifequest Services
08.2016 - 03.2021

First Responder

Redgranite Area Fire District
04.2005 - Current

First Responder With CPR-AED -

Fox Valley Technical College

High School Diploma -

Fox Valley Technical College

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Amanda Yahr