Amanda Zachary
Thomasville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Murray White Insurance
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customers request in a timely manner.
- Assisted producers in quoting, processing and communicating with our customers.
Administrative Assistant
Jimmy's Plumbing
09.2021 - 12.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
Administrative Assistant
Smith Architectural Metals
06.2020 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Education
Medical Assisting Certificate - Medical Assisting Technology
Davidson County Community College
Thomasville, NC05.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Microsoft Outlook
Certification
Licensed Insurance Agent-Property & Casualty
NC Notary
Timeline
Customer Service Representative
Murray White Insurance
01.2023 - Current
Administrative Assistant
Jimmy's Plumbing
09.2021 - 12.2022
Administrative Assistant
Smith Architectural Metals
06.2020 - 06.2022
Medical Assisting Certificate - Medical Assisting Technology
Davidson County Community College
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