Amanda Zapata

• Greeted customers and provided friendly customer service.
• Processed payments, gave change and issued receipts for orders.
• Maintained cleanliness of work area throughout shift.
• Handled customer complaints in a professional manner while following company policies and procedures.
• Assisted customers with returns, refunds and resolving transaction issues.

Ride Operator 2018- Present

• Worked at a fast pace to load and unload guests safely off the ride, Interact with the visitors of the theme park and gained
• Customer Service experience by tending to their needs
• Provided excellent customer service to each and every rider
• Ensured every rider was safely fastened and met the ride requirements,
• Verify that guest meets all requirements and using all safety restraints are working and operating in a proper manner,
• Attractions Trainer 10/19/22-Present
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Provided ongoing coaching and feedback to team members in order to maintain high standards of customer service excellence.
• Collaborated with management teams to develop effective strategies for improving attraction performance.

Attractions Lead 9/02/22-Present

• Assisted guests in locating rides, shows, and other attractions.
• Monitored guest behavior while on premises to ensure safety of all patrons.
• Communicated with management team regarding any issues or incidents that may occur during shift hours.
• Operate ride during park hours

WWoHP Guest Ambassador / Lead 2018- Present

• Cross-trained and provided backup support for organizational leadership.
• Resolved guest issues efficiently, maintaining professionalism and a positive attitude throughout interactions.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.