Amanda Zelaya
Mesa,AZ
Summary
Dynamic leader with a proven track record at SiteOne, enhancing customer satisfaction and team efficiency. Expert in customer service and problem-solving, I've driven positive outcomes and significantly improved client relations. Skilled in critical thinking and data entry, my strategies have fostered a collaborative environment and boosted profitability.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SiteOne
Mesa, AZ
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Assistant Manager
Domino's Pizza
Queen Creek, AZ
03.2016 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Dominos Pizza Inc.
Phoenix, AZ
03.2015 - 03.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
Timeline
Customer Service Representative
SiteOne
02.2021 - Current
Assistant Manager
Domino's Pizza
03.2016 - 02.2021
General Manager
Dominos Pizza Inc.
03.2015 - 03.2016
Maricopa Community Colleges - Chandler-Gilbert Community College