Amanda Zerilli
Hamburg
Summary
Proven leader and adept Customer Service Manager at Ronetco Supermarkets, excelling in workforce management and team building. Enhanced customer satisfaction by implementing innovative training and mentoring programs, leading to significant performance improvements across teams. Skilled in complaint resolution and staffing coordination, consistently achieving and surpassing service standards.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Ronetco Supermarkets
Sparta
05.2001 - Current
- Established positive rapport with customers, managers, and front-end team members to maintain a positive and successful work environment.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Analyzed business performance reports and forecasted business to create schedules for more than 50 to 60 employees on a weekly basis.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Mathematics
William Paterson University of New Jersey
Wayne, NJ05-2008
Skills
- Complaint resolution
- Training and mentoring
- Performance tracking
- Staffing coordination
- Workforce management
- Staff management
- Adherence to high customer service standards
- Team building and leadership
- Budgeting and reporting
- Cash handling
- Customer service
Timeline
Customer Service Manager
Ronetco Supermarkets
05.2001 - Current
Bachelor of Science - Mathematics
William Paterson University of New Jersey
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