Amanda Zimonick
Server/ Bartender
Green Bay
Summary
Hardworking Bartender and server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and guest satisfaction. Passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humor in demanding and stressful work environments. Strong history of exceptional service in all types of restaurants and establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server Trainer
1919 Kitchen & Tap
07.2020 - Current
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server/Bartender
Red Robin
06.2015 - 05.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Restaurant Front of House Manager
Titletown Brewing Company
08.2013 - 09.2016
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Preble High School
Green Bay, WI06.2002
Skills
- Food and Beverage Pairings
- Quality Control
- Guest Relations Management
- Menu Knowledge
- Guest Satisfaction
- Order Accuracy
- Cash Handling
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Billing and Payment Processing
Certification
ServeSafe certified
Timeline
Server Trainer
1919 Kitchen & Tap
07.2020 - Current
Server/Bartender
Red Robin
06.2015 - 05.2020
Restaurant Front of House Manager
Titletown Brewing Company
08.2013 - 09.2016
High School Diploma -
Preble High School
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