Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Danyelle Douglass
Littleton ,Colorado
Summary
Overview
1
Certification
Work History
Dennys RestaurantDenver Colorado
Server Trainer
03 2022 - 09 2023
Job overview
- greet ans seat guest . take food an drink orders . server foos an drink . prebus, up sell, side work, antipatice guest needs . togos, cash handleing , i have my sersafe cert, alcholo cert, can use POS, aloha, microsoft word, excel, power point.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Lucky MuttLittleton
Bartender
06 2016 - 03 2022
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Village Inn Pancake HouseLakewood Co
Shift Leader
06 2014 - 06 2016
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Engaged with customers on social media to promote offers and events, increasing online presence.
Education
Alameda High School
05.1997
University Overview
Skills
- POS, Aloha
- food handlers card, sersafe cert, alcholo cert
- cash handleing, register, carry own
- sidework
- teamwork
- sever food an drinks
- pre bu, reset tables
- Food quality standards
- Guest relations management
- Bill computation
- Food station setup
- Banquet coordination
- Wine service
- High-volume dining
- Kitchen staff coordination
- Food spoilage prevention
- To-go order preparation
- Order accuracy
- Menu presentation
- Bar terminology
- Daily specials memorization
- Item promotion
- Dining area maintenance
- Employee Mentoring
- Front-of-house display creation
- Team member training
- Guest seating arrangements
- Tableside Service
- Food and beverage pairings
- Food running skills
- Restaurant procedures knowledge
- Workshop coordination
- Online training experience
- Data organization
- Public speaking
- Training material development
Certification
- food handler card
- sersafe
- alcohol certificaton
- ,
Timeline
Server Trainer
Dennys Restaurant
03 2022 - 09 2023
Bartender
Lucky Mutt
06 2016 - 03 2022
Shift Leader
Village Inn Pancake House
06 2014 - 06 2016
Alameda High School