JACQUELYNN BLALOCK
LOMA LINDA,CA
Summary
Demonstrated outstanding customer service, resolved customer concerns, help build customer loyalty while achieving sales goals.
Overview
16
16
years of professional experience
Work History
Server Trainer
Chili's Bar And Grill
03.2020 - 01.2024
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Increased staff retention through effective hiring, training, and performance management practices.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
SERVER
T.G.I. FRIDAYS
01.2020 - 05.2021
- Job duties included customer service, sales, currency transactions, setting/clearing tables, and taking orders
- Mastered a large menu, including off-menu drinks and food specials
- Also very adept at serving food and handling a high volume of tables and large parties
- Consistently maintained above average rates of up-sell, generated bills on Aloha POS and also promoted local attractions through good customer service
- Trained new servers on the use of Aloha POS and provided on-the-job training of serving fundamentals.
LEAD SERVER
BUFFALO WILD WINGS
05.2014 - 08.2019
- Job duties included customer serve in a loud and challenging environment, sales, currency transactions, setting/clearing tables, and taking orders
- Memorized a menu with many size/flavor combinations, including a large cocktail menu that was comprised of on- and off-menu drinks and frequent customer special requests
- Also very adept at serving food and handling a high volume of tables and large parties
- Consistently maintained above average rates of up-sell and generated bills on Aloha POS while maintaining good customer service to a demanding clientele.
CONGRESSIONAL/EXECUTIVE ADMINISTRATIVE ASST
09.2007 - 12.2009
- Job duties were wide-ranging
- Personal skills included running front office operations, screening phone calls, setting up walk-in Constituent appointments, multi-tasking, and processing incoming communications which included both phone and written correspondence
- Oversaw 17 intake specialists from Veterans Affairs to S.S.I
- And Immigration
- Interpersonal skills included maintaining invitation lists, assigning casework to Congressional Representatives, coordination of White House and Capitol Tours with D.C., participation in conferences and summits, and addressing Constituent needs
- Additional roles included database management of personal information, assisting in travel arrangements, maintaining office inventories, and record-keeping of bills for payment via local and federal sources.
MEMBER SERVICE REP
ARROWHEAD CREDIT UNION
09.2007 - 12.2009
- Job duties included providing customers with expedient and accurate financial transactions
- The ability to work independently was expected, in addition to developing relationships with customers to accurately provide products and services through cross-sell opportunities
- Met expectations of a balanced cash drawer, high level customer service in resolving member concerns, assist with money market accounts and CDs
- Performed well in a team-based environment through proactive coaching, special projects, and staying current on project promotions
- Assisted less experienced member service representatives with complex transactions in accordance with FDIC regulations.
Education
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FLSkills
- High quality customer service in fast-paced environments
- Fast learner
- Strong work ethic
- Able to think quickly on my feet
- Friendly and good-natured
- Flexible schedule
- Over a decade of serving experience
- Strong knowledge of Aloha POS
- Detail-oriented
- Leadership experience
Additional Information
Experienced server with more than 12 years of serving experience. Prior experience as an Executive Administrative Assistant for the 31st Congressional District.
activities
I enjoy cooking for my two children. My oldest recently graduated from high school, I have been spending a lot of time helping him navigate the next chapter of his life. In my spare time, I enjoy going for hikes in the hills around the Loma Linda and Crestline areas.
personal information
Title: SERVER WITH 12+ YEARS EXPERIENCE
references
- LISA BEH, NURSE PRACTITIONER, 31, (904) 742-0640
- CARMEN OREJEL, PRIOR SUPERVISOR US HOUSE OF REP., 14, (909) 645-1391
- ROSE HOEFER, MARRIAGE AND FAMILY THERAPIST, 7, (909) 684-6772
Timeline
Server Trainer
Chili's Bar And Grill
03.2020 - 01.2024
SERVER
T.G.I. FRIDAYS
01.2020 - 05.2021
LEAD SERVER
BUFFALO WILD WINGS
05.2014 - 08.2019
CONGRESSIONAL/EXECUTIVE ADMINISTRATIVE ASST
09.2007 - 12.2009
MEMBER SERVICE REP
ARROWHEAD CREDIT UNION
09.2007 - 12.2009
High School Diploma -
Duncan U. Fletcher High School