Amandah Johnson
Berg Hospitality Group
Houston,TX
2
Languages
1
Certification
6
years of professional experience
I am a results-driven professional with a track record of prioritizing operational efficiency and leading my team to success. Recognized for fostering a collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Work History
Assistant General Manager
2 Years 2 Months- Managed labor expenses by maintaining labor percentages, contributing to improved profit margins.
- Coordinated employee schedules to optimize service efficiency/ adjusting staffing levels based on business needs.
- Designed seasonal menu items to boost sales and encourage repeat business.
- Authored operational training manual and trained staff on customer service, food safety, and restaurant procedures to ensure compliance and consistency.
- Weekly mock health inspections.
Guest Services Assistant Manager
11 Months- Collaborated with team members to meet sales and labor targets through daily huddles.
- Analyze sales reports, and annual/monthly/weekly store audits.
- Manage payroll for over 30 team members.
- Facilitated exceptional guest experiences by personally greeting guests and addressing their needs.
Assistant Manager
1 Year 6 Months- Resolved customer issues through active listening and tailored solutions.
- Led daily team huddles to foster communication and align staff with daily goals/tasks.
- Managed payroll processing on a weekly basis for accurate employee compensation.
- Hosted offsite events at various locations around West University, Houston.
Skills
Food safety
Budget control
Cost evaluation
Schedule management
Sales analysis
Vendor management
Team performance
Staff development
Multi POS systems
Certification
- ServSafe Management Food License
- TABC Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
Berg Hospitality Group
08.2024 - CurrentRead More
Guest Services Assistant Manager
Whole Foods
02.2023 - 01.2024Read More
Assistant Manager
Pressed
09.2020 - 03.2022Read More