Alexis Jacobs
Mount Pleasant,NC
Summary
High-energy food service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Ruby Tuesday
08.2022 - 09.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Maintained consistent compliance with Health and Safety Regulations.
Warehouse Lead
Chewy Warehouse
07.2021 - 08.2022
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Acted as liaison between company departments and warehouse teams.
Shift Leader
Ruby Tuesday
01.2020 - 06.2021
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Assistant Manager
Dominos Pizza Inc.
08.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Shift Leader
Ruby Tuesday
12.2011 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Military Police
US Army Reserve
09.2008 - 08.2016
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
- Trained other officers in firearms and self-defense tactics.
Line Cook
Ruby Tuesday
03.2010 - 12.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Associate of Science - Criminal Justice
Rowan Cabarrus Community College
Concord, NC03.2014
High School Diploma -
Mount Pleasant High School
Mount Pleasant, NC06.2009
Skills
- Employee Scheduling
- Workflow Coordination
- Kitchen Operations
- Food Rotation
- Portioning
- Ingredient Preparation
- Food Safety
- Food Presentation
- Food Allergen Safety
- Professional Attitude
- Kitchen Sanitation
Certification
- Certified ServSafe Food Managment
Timeline
Assistant General Manager
Ruby Tuesday
08.2022 - 09.2023
Warehouse Lead
Chewy Warehouse
07.2021 - 08.2022
Shift Leader
Ruby Tuesday
01.2020 - 06.2021
Assistant Manager
Dominos Pizza Inc.
08.2019 - 12.2020
Shift Leader
Ruby Tuesday
12.2011 - 03.2019
Line Cook
Ruby Tuesday
03.2010 - 12.2011
Military Police
US Army Reserve
09.2008 - 08.2016
Associate of Science - Criminal Justice
Rowan Cabarrus Community College
High School Diploma -
Mount Pleasant High School