Amanda L. Foley
Toledo,OH
Summary
Dynamic Pharmacy Technician with proven problem-solving skills, enhancing workflow and ensuring compliance with safety regulations. Expert in insurance billing and verification, successfully resolving claims and fostering strong patient relationships. Recognized for training new team members and maintaining accurate inventory records, contributing to a high-quality pharmacy.
Overview
1
1
Certification
Work History
Pharmacy Technician
Erie Drug
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
Pharmacy
University of Toledo
Toledo, OHSkills
- Problem-solving skills
- Team collaboration
- Strong relationships with patients
- Workflow optimization
- Insurance billing
- Insurance verification
Certification
Registered Pharmacy Technician since 07/27/2018
Timeline
Pharmacy Technician
Erie Drug
Pharmacy
University of Toledo
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