Amanda L Fortune
Peoria,AZ
Summary
Professional with strong expertise in finance and client relations, ready to excel in this role. Known for effectively managing accounts, analyzing financial data, and driving profitability. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable, detail-focused, and highly skilled in communication and problem solving.
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 16-years of success in collections and customer service positions.
Overview
17
17
years of professional experience
Work History
Collector 1
Desert Financial Credit Union
Phoenix, Arizona
02.2025 - Current
- Managed customer accounts to ensure timely payments and compliance.
- Conducted outreach through phone calls and written communication for debt collection.
- Collaborated with team members to develop effective collection strategies.
- Reviewed account histories to identify patterns and potential issues.
- Educated clients about financial products and payment options available at the credit union.
- Trained new staff on collection procedures and best practices within the organization.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Account Associate I
Waste Management
10.2024 - 02.2025
- Streamlined account management processes for improved efficiency and accuracy.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
- Secured and negotiated contracts with high-value clients in collaboration with account managers.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
Senior Collections Specialist
Waste Management
03.2015 - 10.2024
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Assisted team members with questions they had to assist the customers
- Assisted my manager with pulling reports in MAS and exporting to Excel.
Customer Service Representative
Waste Management
10.2013 - 03.2015
- Delivered service and support to each customer, paving way for future business opportunities.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Short Sale Processor
First American Title
12.2012 - 10.2013
- Assisted Realtors and Sellers with the processing of short sales with Mortgage Lenders
- Worked quickly and efficiently to ensure all documents were in order and placed within the time frame given to complete the Short Sale.
- Prevented potential delays by proactively identifying incomplete or inaccurate documentation and addressing issues promptly.
- Increased successful short sale approvals by thoroughly reviewing financials, property values, and client eligibility.
New Car Delivery Customer Service/Customer Service Representative
Peoria Ford
01.2012 - 10.2012
- Assisted customers with education on current technologies in cars.
- Follow up with current customers on satisfaction of technologies.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Delivered superior customer service and handles client requests.
- Developed strong working relationships with clients, providing exceptional customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warranty Administrator
Sigler Wholesale Distributors
08.2011 - 10.2011
- Process warranty claims, answer phones answer customer.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Administrative Assistant
Industrial Fabrics
03.2011 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Administrative Assistant
Axis Temp Agency, Tri-West Healthcare Alliance
08.2010 - 12.2010
- Worked on computer, dispersing faxes and documents to employees.
- Worked effectively in fast-paced environments.
Receptionist / Escrow Officer Assistant
First American Title
05.2010 - 08.2010
- Filed, copied, and organized all files related to customers.
- Make appointments for incoming customers and other loan officers.
- Send, receive, and sort all incoming and outgoing mail.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
General Manager Assistant
RE/MAX Realty
01.2009 - 06.2009
- Assisted in compiling lease proposals for potential tenants.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Office Manager for development office; responsible for supply management and office functionality.
- Maintain professional relationship with tenants while attending to issues and resolving in a timely manner.
- Streamlined administrative processes by implementing efficient filing and organization systems.
- Managed high-volume correspondence, ensuring timely responses and accurate information dissemination.
Receptionist/ Escrow Officer Assistant
First American Title
05.2008 - 08.2008
- Filed, copied, and organized all files related to customers.
- Make appointments for incoming customers and other loan officers.
- Send, receive, and sort all incoming and outgoing mail.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Ombudsman High School
Glendale, ArizonaSkills
- 45 WPM
- Attention to detail
- Call Center Background
- Contract Processing
- Credit and Collections
- Data entry
- Excel
- Faxes
- MAS
- Microsoft Office
- Multi-tasking
- Organized
- Real Estate
- Research
- Sales
- Salesforce
- Team-oriented
- Phones
- Payment plans
- Problem-solving
- Reliability
Timeline
Collector 1
Desert Financial Credit Union
02.2025 - Current
Account Associate I
Waste Management
10.2024 - 02.2025
Senior Collections Specialist
Waste Management
03.2015 - 10.2024
Customer Service Representative
Waste Management
10.2013 - 03.2015
Short Sale Processor
First American Title
12.2012 - 10.2013
New Car Delivery Customer Service/Customer Service Representative
Peoria Ford
01.2012 - 10.2012
Warranty Administrator
Sigler Wholesale Distributors
08.2011 - 10.2011
Administrative Assistant
Industrial Fabrics
03.2011 - 05.2011
Administrative Assistant
Axis Temp Agency, Tri-West Healthcare Alliance
08.2010 - 12.2010
Receptionist / Escrow Officer Assistant
First American Title
05.2010 - 08.2010
General Manager Assistant
RE/MAX Realty
01.2009 - 06.2009
Receptionist/ Escrow Officer Assistant
First American Title
05.2008 - 08.2008
High School Diploma -
Ombudsman High School