Amanda Lee Krin
San Leandro,CA
Summary
Energetic, hardworking, and accomplished senior manager with strong leadership and business development skills focused on increasing productivity and revenue. Strong abilities in managing, developing, and recruiting staff members to enable them to exceed organizational expectations as well as helping them grow as professional individuals. Focused on successfully cultivating a positive and fun work environment through sales-driven results.
Overview
15
15
years of professional experience
Work History
Development Manager & Benefits Counselor
Colonial Life
01.2023 - Current
- Responsible for developing and implementing strategies to expand the agency.
- Recruited, trained, and managed new representatives.
- Counseled eligible employees on their benefit offerings.
- Executed department meetings and lunch & learns for eligible employees and their teams.
- Responsible for sales quotas and metrics of performance such as customer satisfaction and retention rates.
Recruiting & Field Marketing
Chuck E. Cheese
04.2022 - 01.2023
- Sought out potential candidates for management for various restaurant locations in the Bay Area through the use of social networking
- Took promising candidates through the hiring process from start to finish including but not limited to i9 compliance, reference checks, background checks, and initial training
- Establish community relationships and partnerships through grassroots style marketing
- Continued to drive revenue and build sales within over 20 locations in Northern California through community partnerships
- Created sales metrics and quarterly goals to strive for improvement on a quarterly basis
General Manager
Chuck E. Cheese
03.2019 - 04.2022
- Achieved prestigious Restaurant of the Quarter for Q1 2022 based on guest satisfaction results, quality staff training and knowledge, and a strong P&L
- Developed a poor performing restaurant into an industry leader; revised operating systems, created innovative training programs, and developed high performing staff members
- Created new and innovative opportunities to best manage daily operations and exceeds company requirements and support business targets
Field Marketing Specialist
Chuck E. Cheese
01.2018 - 01.2019
- Established strong relationships with community partners (schools, churches, non-profit organizations, etc.) through innovative marketing techniques which increases revenue and enhances sales goals each quarter
- Managed and developed ongoing staff training focusing on marketing expectations, quality guest experience, and fundraising efforts within 30 locations in 3 states
Training & Development Manager
Chuck E. Cheese
01.2010 - 01.2018
- Mentored and developed entry-level cast members to advance into leadership positions and lead training for many new managers
- Recognized as a top leader exemplifying the utmost quality in training and development while exceeding company standards and adhering to industry protocols
- Planned and lead ongoing training workshop focusing on continued development of the staff
- Developed, coordinated, and executed training workshops including a district wide workshop for over 90 new trainers and managers
Education
Master of Arts - Industrial/Organizational Psychology
Montclair State University
Montclair, NJ05.2015
Bachelor of Arts - Psychology, Communications
Montclair State University
Montclair, NJ05.2013
Skills
- Training & Development
- Strategic Planning
- B2B & B2C
- Inventory Control
- Networking
- Workplace Motivation
- Lead Generation
- Group facilitation
- Advertising
- Budgeting & Cost Control
- Staff hiring
- Recruiting
- Coaching & Developing
- Cold Calling
- Performance Evaluations
- Customer Service
- Marketing
- Diversity
- Inclusion
- Team Building
- Leadership
- Teamwork
- Fundraising
- Leadership Development
- Employee Development Plan
Awards & Accolades
- Agency Development Manager of the Year (2023)
- Sales Plan Achieved (Q1, Q2, Q4) 2023
- Restaurant of the Quarter (Q1) 2020
- General Manager of the Quarter (Q3) 2019
- General Manager of the Year 2019
- FMS Top 10 ROI (Q3) 2018
- Restaurant of the Quarter (Q4) 2017
Timeline
Development Manager & Benefits Counselor
Colonial Life
01.2023 - Current
Recruiting & Field Marketing
Chuck E. Cheese
04.2022 - 01.2023
General Manager
Chuck E. Cheese
03.2019 - 04.2022
Field Marketing Specialist
Chuck E. Cheese
01.2018 - 01.2019
Training & Development Manager
Chuck E. Cheese
01.2010 - 01.2018
Bachelor of Arts - Psychology, Communications
Montclair State University
Master of Arts - Industrial/Organizational Psychology
Montclair State University
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