Amanda M. Martinez
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Thorough and dependable Referral Coordinator/ Insurance Verifier / Front Desk with over 24 years of experience in the medical field. Efficient in high-volume multi-line telephone system averaging .
Overview
27
27
years of professional experience
Work History
Scheduler
University of Texas Health Science Center, Congenital Heart Institute
San Antonio
04.2009 - Current
- The past 5 years my position has been a scheduler for Pediatrics . I started with pediatric cardiology and then transition to pediatric neurology , gastrology , allergy and hematology . My other positions for UT Health have been front desk , insurance verifier / referral coordinator for pediatric cardiology . I have obtained authorizations for catheterizations , MRI & CT's . Verified benefits for specialist office visits , obtained referrals when needed for those visits. I have worked on the recall, follow up and referral queue. I print print out incoming referrals from the right fax and enter referrals in EPIC then call patients to schedule appointments.
Facility Resource Specialist
First Choice Emergency Room
12.2014 - 04.2018
- Register patients and verify insurance for Emergency Copay visits, scan and docutrack medical records
- Open and close out daily and night logs.
Insurance Verifier
Advanced Medical Imaging Insurance
12.2002 - 04.2009
- Verified insurance for all radiology procedures, MRI, CT, Ultra-sounds, X-rays
- Obtained referrals and authorization by phone and Internet for procedures as appropriate
- Verified workers compensation.
- Safeguarded medical records as required by confidentiality regulations.
- Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
Referral Coordinator
Metropolitan Family Practice
08.2000 - 12.2002
- Initiated referrals for patients to see specialist. Obtained HMO and all medicaid insurances authorizations . Once I obtained authorizations and completed referrals I would contact patients and informed that referral has been faxed to specialist. Worked on any incoming faxes requesting referrals for follow up visits .
- Scheduled appointments for primary visits answered multi phone lines.
- Scheduled appointments with specialists on behalf of clients.
Medical Assistant and Referral Coordinator
Dr. Geraldo Vazques Family Practice
08.1999 - 08.2000
- Interviewed patients for medical histories guiding each patient through registration
- Performed vital signs and electrocardiographs
- Assisted with exams, minor surgery, and minor laboratory procedures, administered medication.
- Facilitated EKG tests
- Provided blood draws .
- Transitioned to Referral Coordinator. Obtained authorizations and initiated referrals for patients to go see specialist . Once obtained I would call patients and let them know referral has been faxed.
Phlebotomist
South Texas Blood and Tissue Center
05.1998 - 08.1999
- Interviewed patients for medical histories, performed battery of vital signs tests and lab work
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
Education
Business Management
Palo Alto Community College
Medical Assistant Certificate - undefined
Texas Careers Technical School
High School Diploma - undefined
St. Francis of Asissi Academy High School
Skills
- Data Entry
- Computer Skills
- Document Management
- Critical Thinking
- Telephone Etiquette
- Schedule Management
- Medical Terminology
- Patient Registration
- Patient Scheduling
- Patient Admission
- Insurance Verification
- Reminder Calls
- Demographics Information
Timeline
Facility Resource Specialist
First Choice Emergency Room
12.2014 - 04.2018
Scheduler
University of Texas Health Science Center, Congenital Heart Institute
04.2009 - Current
Insurance Verifier
Advanced Medical Imaging Insurance
12.2002 - 04.2009
Referral Coordinator
Metropolitan Family Practice
08.2000 - 12.2002
Medical Assistant and Referral Coordinator
Dr. Geraldo Vazques Family Practice
08.1999 - 08.2000
Phlebotomist
South Texas Blood and Tissue Center
05.1998 - 08.1999
Business Management
Palo Alto Community College
Medical Assistant Certificate - undefined
Texas Careers Technical School
High School Diploma - undefined
St. Francis of Asissi Academy High School