Amanda Maly
Meridian
Summary
Dynamic retail professional with extensive experience at AT&T Prime Communications, excelling in customer service and team leadership. Proven track record in employee training and inventory management, driving sales growth through effective visual merchandising and problem-solving skills. Committed to fostering positive customer experiences and enhancing team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
AT&T Prime Communications
Meridian
02.2024 - Current
- Supervised daily store operations, enhancing workflow and achieving high customer satisfaction.
- Trained and mentored staff on effective sales techniques and comprehensive product knowledge.
- Managed inventory levels to optimize stock availability and reduce losses.
- Developed staff schedules based on peak customer traffic to maximize service efficiency.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Resolved customer inquiries and complaints to ensure positive shopping experiences.
- Engaged customers to gather insights on preferences and needs.
- Demonstrated product features, increasing customer knowledge and interest.
Sales Representative
Macy’s
Boise
01.2023 - 02.2024
- Cultivated strong customer relationships, contributing to increased sales and repeat business.
- Engaged customers to assess needs, recommending shoes and handbags that enhanced customer satisfaction.
- Provided tailored recommendations based on customer preferences and market trends.
- Maintained organized product displays, improving customer interaction and product visibility.
- Conducted inventory checks to ensure stock availability on sales floor.
Shift Lead
Pizza Hut
01.2022 - 01.2023
- Supervised team members during peak shifts, ensuring consistent service quality and customer satisfaction.
- Trained new staff on food preparation and customer service standards, facilitating smooth onboarding and team integration.
- Resolved customer complaints, enhancing customer satisfaction and fostering loyalty.
- Monitored cash handling procedures for accuracy and policy compliance.
- Assisted in maintaining cleanliness and organization of kitchen and dining area.
Packer
Amazon
01.2021 - 01.2022
- Packaged items to ensure timely delivery and maintain workflow.
- Inspected products for damage prior to packaging to maintain quality standards.
- Maintained cleanliness and organization in packing area to support operational efficiency.
- Adhered to safety protocols to promote a secure working environment.
Lead Cashier
JCPenney
01.2019 - 01.2021
- Trained new employees on customer service protocols to enhance team competency
- Monitored fitting rooms to ensure organization and improve customer satisfaction
- Restocked merchandise on shelves to maintain product availability for customers
- Followed all proper cleaning and safety procedures
- Customer Service
Education
Chemistry
College of Western Idaho
IdahoSkills
- Inventory management
- Cash management
- Customer service
- Visual merchandising
- Promotions management
- Employee scheduling
- Employee training
- Team leadership
- Sales coaching
- Team motivation
- Reporting documentation
- Marketing strategies
- Special events
- Problem solving
- Communication skills
- Leadership coaching
- Employee scheduling
Certification
Servsafe Certification
Timeline
Store Manager
AT&T Prime Communications
02.2024 - Current
Sales Representative
Macy’s
01.2023 - 02.2024
Shift Lead
Pizza Hut
01.2022 - 01.2023
Packer
Amazon
01.2021 - 01.2022
Lead Cashier
JCPenney
01.2019 - 01.2021
Chemistry
College of Western Idaho