Amanda Munoz

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Counted and balanced cashier drawers.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Worked closely with front-end staff to assist customers.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer inquiries regarding store policies and procedures.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Monitored inventory to keep adequate stock of food items and supplies.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

Completed 30 internship hours in which I got to:

• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Assisted dentist during examination by retracting patient's tongue and cheeks.
• Updated patient records with new data and treatment information.
• Sterilized instruments according to established guidelines and protocols.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Completed 20 internship hours in which I learned how to:

• Conducted routine maintenance of equipment used in dentistry operations.
• Documented patient records during procedures and added notes taken to treatment chart.
• Laid out dental instruments and equipment before procedures.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Maintained a neat, clean and organized environment throughout the office.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.