Amanda R. Baker

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Stocked, labeled and inventoried medication to keep accurate records.
• Mainly responsible for deletes and call ahead deletes.

• Greet customers and answered questions
• Receive prescriptions and check their validity
• Process prescriptions electronically and ensure all information is complete and accurate
• Resolve issues when they arise with patients prescriptions
• Select the appropriate medicine and measure dosages to fill the prescriptions
• Keep equipment and surfaces sterilized and clean
• Sort, stock, label medication and monitor inventory
• Comply with all security measures ans quality standards

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Restocked automated medication dispensing equipment.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Answered incoming phone calls and addressed questions from customers.

• Checking in patients, verifying insurances, processing co-payments and walking patients back to the waiting area.
• Making advanced appointments.
• Promptly taking calls and answering questions a patient might have.
• Working the flow of the office: making sure things are stocked, picking up and robes and washed and hung up.
• Working on lists: missed appointments, no show, and recall.

• Prepared billing correspondence and maintain database to organize billing information.
• Responded to correspondence from insurance companies.
• Posted and adjusted payments from insurance companies.
• Identified and resolve patient billing and payment issues.
• Verified patients' eligibility and claim status with insurance agencies.
• Examined patients' insurance coverage, deducible, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
• Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulations, protocols and third party requirements regarding billing.

Ombudsman for Department of Education

• Assist concerned borrowers with their student loans when they have reached their final resource

• Assist individual with identifying the problem or reason behind it

• Define their expectations

• Address actions already they taken to resolve the problem

• Assist with gathering supporting documentation to resolve their issues with their loan holder

Department of Education Direct Student Loan Consolidation/ Financial Aid

• Assisted in completing application and answering question and status of application loan

• Through the use of web servers, I assisted customer with find out information about current student loans

2010 Census

• Completed inbound and outbound call of Census and assisted with application questions