Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda R. Wetherbee

Challis,ID

Summary

Dynamic professional with a proven track record at Holiday Lodge Motel, excelling in customer service and team leadership. Leveraged analytical thinking to enhance operational efficiency and fostered strong client relationships. Successfully trained new associates, driving team performance and ensuring exceptional service delivery. Committed to continuous improvement and strategic growth.

Overview

19
19
years of professional experience

Work History

Motel Assistant Manager

Holiday Lodge Motel
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain motel cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Business Development QD SR Specialist/Team Leader

Melaleuca
10.2006 - 05.2024
  • Maintained customer happiness with forward-thinking strategies
  • Evaluated associates in BD, ensuring accuracy and resolution
  • Coached New Employees and Customer Service associates regarding processes
  • Supported department leadership in implementing new policies, procedures and controls.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Mentored junior specialists, fostering professional growth and enhancing team performance.

Education

High School Diploma -

Oceana High School
Rothbury, MI
06.1997

Skills

  • Team Lead
  • Analytical thinking
  • Customer service
  • Training and onboarding of new associates
  • Documentation management
  • Customer relations

Timeline

Motel Assistant Manager

Holiday Lodge Motel
10.2023 - Current

Business Development QD SR Specialist/Team Leader

Melaleuca
10.2006 - 05.2024

High School Diploma -

Oceana High School

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