Amanda Kiang
Fort Myers
Summary
Dynamic Sales Specialist with a proven track record at Sunglass Hut, excelling in client relationship building and creative problem solving. Leveraged technical product knowledge to boost sales and enhance customer loyalty. Adept in digital imaging and team collaboration, consistently delivering exceptional service and fostering a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Sunglass Hut
Fort Myers
01.2021 - Current
- Educated customers on product features and benefits to facilitate informed selections.
- Cultivated strong client relationships through consistent communication and problem-solving.
- Delivered exceptional service to all customers and potential clients.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
- Boosted store sales through knowledgeable product recommendations and upselling techniques.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Answered product questions using knowledge of sales and store promotions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Photography Assistant
House Of Wu
Fort Myers
01.2021 - Current
- Organized the studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps, and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
- Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
- Planned and prepared for on-location and studio shoots.
- Monitored trends in photography to stay current in the industry.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
- Maintained a safe work environment by adhering to safety guidelines when handling equipment and managing studio spaces.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
Fashion Design Assistant
House Of Wu
Fort Myers
01.2021 - Current
- Gained industry experience through hands-on participation in fashion shows, photoshoots, and showroom preparations.
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
- Expedited prototype development processes by promptly assembling garment components using industrial sewing machinery or hand-sewing techniques as required.
- Enhanced overall product presentation through meticulous steaming and garment prep for promotional events and visual displays.
- Worked with photographers and stylists to showcase products for optimal visibility.
Education
Associate of Arts - Art Education
Florida SouthWestern State College
Fort Myers, FL05.2025
Associate of Science - Digital Production & Technology
Florida SouthWestern State College
Fort Myers, FL05.2025
Associate of Science - Digital Art & Multimedia Production
Florida SouthWestern State College
Fort Myers, FL05.2024
CCC - Audio Technology
Florida SouthWestern State College
Fort Myers, FL10.2023
High School Diploma - Arts
Cypress Lakes High School
Fort Myers, FL05.2020
Skills
- Digital imaging
- Photography editing
- Communication skills
- Creative problem solving
- Technical product knowledge
- Team collaboration
Timeline
Sales Specialist
Sunglass Hut
01.2021 - Current
Photography Assistant
House Of Wu
01.2021 - Current
Fashion Design Assistant
House Of Wu
01.2021 - Current
Associate of Arts - Art Education
Florida SouthWestern State College
Associate of Science - Digital Production & Technology
Florida SouthWestern State College
Associate of Science - Digital Art & Multimedia Production
Florida SouthWestern State College
CCC - Audio Technology
Florida SouthWestern State College
High School Diploma - Arts
Cypress Lakes High School
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