AMANDA Sarah KUNZ
Pocatello,ID
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
Chubbuck , ID
04.2024 - Current
- Work effectively under pressure and in high-stress situations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
Americorps Member
Americorpservices
Pocatello, ID
04.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours.
- Participated in team-building exercises to strengthen relationships among volunteers.
Receptionist
Physicians Immediate Care
Pocatello/Chubbuck, ID
03.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
Swim Instructor
Ashley & John’s Swim School
Twin Falls, Idaho
02.2022 - 08.2023
- Teach swimming lessons to children ages 2-7.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Ensure safety, provide quality, and fun instruction in the pool.
- Organized lesson plans according to the individual needs of students.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Handled student situations using logic and mediation skills.
Child Care
Cassie Fernau – Tara Gordon – Sabra Molsee – Teriauna Young
Idaho
01.2016 - 01.2023
- Care for children including several with special needs.
- Collaborated with community organizations to plan events that promote awareness of quality child care options.
- Assisted with light housekeeping tasks related to child care such as washing dishes, tidying up toys and cleaning up spills.
- Provided child care services such as feeding, bathing and playing with children.
- Provided support services such as transportation assistance or child care referrals when needed.
Group Leader
Alliance Family Services
Twin Falls, Idaho
04.2022 - 09.2022
- Collaborated with cross-functional teams to develop strategies for achieving business objectives.
- Enforced organizational policies while creating an environment that encourages open dialogue.
- Maintained a high level of communication between group members and other departments.
- Monitored progress on projects, providing feedback and support as needed.
- Developed and implemented group activities to promote team building and collaboration.
File Clerk & Grounds Maintenance
Black Oil Company
Eden, Idaho
02.2015 - 01.2022
- Kept grounds maintained and landscaped, such as scraping oil tanks and painting them. Was well as building/staining fence.
- Monitored file inventory levels and reordered supplies as necessary.
- Handled confidential material with discretion in accordance with company regulations.
- Scanned documents into electronic database system for archiving purposes.
- Audited existing files to ensure accuracy of information on a regular basis.
- Prepared labels for new files and folders as needed.
- Organized and filed documents according to established procedures.
Life Guard
Twin Falls City Pool
Twin Falls, Idaho
01.2021 - 09.2021
- Assisted with orientation sessions for new lifeguards in training.
- Educated patrons about safe swimming practices through public announcements.
- Assisted with swim lessons for guests and members of the facility.
- Performed emergency rescues when necessary.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Prepared detailed incident reports following accidents or other incidents.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Adhered strictly to emergency action plans.
- Filled out incident and accident reports and submitted to supervisor.
Sales Associate
Maurices
Twin Falls, Idaho
03.2021 - 08.2021
- Help customers, ensure customer satisfaction, communication, and maintain cleanliness of store.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Science - Biomedical Sciences
Idaho State University
Pocatello, ID05-2025
Physician Assistant Minor
Idaho State University
Pocatello, ID05-2025
Phlebotomy Certification -
National Healthcare Certification Organization
Boise, ID05-2023
High School Diploma -
Murtaugh High School
Murtaugh, ID05.2021
Dual Credit -
College of Southern Idaho, Twin Falls, ID And Boise State University
Boise, IDSkills
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Patient-focused care
- Patient Relations
- Complex Problem-Solving
- Communication
- Organization
- Planning
- Flexible and Adaptable
- Group Recreation
- Time Management
- Team Leadership
- Positive Attitude
Volunteer Experience
- Blankets for CASA: Learn to sew and make blankets for children in foster care.
- Giving Tree: Raise over $12,000 and provided gifts to 390 children during the four years of high school.
- Idaho Foodbank: Fill backpacks with food every weekend for elementary children.
- LDS Church: Clean yards. Positivity messages. Sing at care facilities. Deliver meals-on-wheels.
- New Kid in School: Welcome new students. Provide monthly activities to include them.
- Project Semicolon: Raise money for Suicide Prevention and Awareness.
- Random Acts of Kindness: Lead activities to spread kindness during December and February.
- Silver & Gold Senior Citizen Center: Pack and organize meals for senior citizens and deliver.
- Teacher’s Aide: Grade papers. Learn skills needed to be a teacher. One-on-one help and mentoring.
- Idaho @ Play: Teaching children and families fun outdoor activities to promote physical activity.
- American Red Cross: Donation of blood and power reds as often as possible
Accomplishments
- Youth for Understanding Japanese Exchange Scholarship: Foreign Exchange program. Spent two months in Japan, living with a host family, going to school, and learning about their culture (June 2019-August 2019). This was a difficult yet very rewarding experience.
- Community Outreach Project: Research and Prepare a presentation about Cervical Cancer to educate young women in our community. This project was presented to the Idaho State Softball team and through survey statistics, there was a lot of information these participants learned. This project was under the Supervision of Dr. Helen Tarp who is a Professor at Idaho State University. (Spring 2024)
- Family Community Leaders of America: As a member in FCCLA I was able to prepare and present several projects. One project in particular was my "New student in School" project. With this project I received a Gold medal to the state level as well as made it to Nationals.
- Treasurer for Pre-Health Professions Association Club @ Idaho State University: Attend meetings and communicate with other officers.
- Murtaugh High School Girls Varsity Volleyball Captain: I was honored to be the captain and leader of the varsity volleyball team in high school. I was also awarded with "MVP" honors.
- Murtaugh High Scholl Girls Basketball Captain: This leadership position of captain of the varsity girls basketball team was a great honor. We as a team were able to make it to the State Basketball Tournament.
- Magic Valley Academic Allstar: This award I was presented in October 2020. One student is named the Academic Allstar of Magic Valley and is given recognition on KMVT news.
Certification
- American Heart Association: Basic Life Support Certification - May 2024
Shadowing Experience
- Idaho Hand Institute: Many hours of shadowing of PA-C Dale Belnap. Learned many patient communication skills as well as duties of a PA.
Timeline
Server
Olive Garden Restaurant
04.2024 - Current
Americorps Member
Americorpservices
04.2024 - Current
Receptionist
Physicians Immediate Care
03.2024 - Current
Group Leader
Alliance Family Services
04.2022 - 09.2022
Swim Instructor
Ashley & John’s Swim School
02.2022 - 08.2023
Sales Associate
Maurices
03.2021 - 08.2021
Life Guard
Twin Falls City Pool
01.2021 - 09.2021
Child Care
Cassie Fernau – Tara Gordon – Sabra Molsee – Teriauna Young
01.2016 - 01.2023
File Clerk & Grounds Maintenance
Black Oil Company
02.2015 - 01.2022
Bachelor of Science - Biomedical Sciences
Idaho State University
Physician Assistant Minor
Idaho State University
Phlebotomy Certification -
National Healthcare Certification Organization
High School Diploma -
Murtaugh High School
Dual Credit -
College of Southern Idaho, Twin Falls, ID And Boise State University
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