Amandashia McDonald
Houma,LA
Summary
Dedicated server with a solid work ethic and outstanding customer service expertise gained at Texas Roadhouse. Demonstrated ability to improve guest experiences through tailored service and efficient multitasking. Proficient in cash management and teamwork, ensuring a tidy and inviting atmosphere while adhering to stringent food safety protocols.
Overview
1
1
year of professional experience
Work History
Server
Texas Roadhouse
Houma, LA
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Team Member
Circle K
Lafayette, LA
05.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Southside High School
Lafayette, LASterile Process
Fletcher Technical Community College
Schriever, LASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Performance improvement
- Suggestive selling
- Guest relations management
- Beverage preparation
- Front-of-house display creation
- Liquor, wine, and food service
- Check payment processing
- Calm demeanor
- Positive and professional
- Team player
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- Cool under pressure
- Excellent communication
Timeline
Server
Texas Roadhouse
08.2024 - Current
Team Member
Circle K
05.2024 - 08.2024
Southside High School
Sterile Process
Fletcher Technical Community College