Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
National General Lender Services
Customer Service Representative
09.2022 - Current
Job overview
Processed new claims, verifying data and documentation prior to submitting for approval or review.
Managed loss draft claims processing and documentation to ensure compliance with industry standards.
Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
Assisted management in identifying areas for process improvement based on trends observed in individual case reviews.
Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
Cardinal IG
Production Technician
08.2019 - Current
Job overview
Inspected and performed quality checks on completed products to identify defects.
Brought new employees up to speed quickly, training on production processes, quality requirements and safety behaviors.
Operated and maintained production machinery to ensure efficient workflow and quality output.
Lubricated and cleaned parts to perform routine maintenance on production equipment.
Fry's Food and Drug
Meat and Seafood Clerk
02.2016 - 08.2019
Job overview
Maintained product quality and freshness through diligent inventory management and rotation.
Assisted customers in selecting meat and seafood products, providing knowledgeable recommendations.
Operated cutting equipment safely to prepare various meat and seafood items for display.
Liberty Elementary School District
Child Care Worker
09.2013 - 10.2016
Job overview
Supervised daily activities, ensuring safety and engagement for children in care.
Developed and implemented age-appropriate educational programs to enhance learning experiences.
Customer Service Representative at Rack Room Shoes/Off Broadway Shoe WarehouseCustomer Service Representative at Rack Room Shoes/Off Broadway Shoe Warehouse
Customer Service Representative at Great Carolinas Health and Financial Wellness LLCCustomer Service Representative at Great Carolinas Health and Financial Wellness LLC