Amandeep Kaur
Fowler,CA
Summary
Dynamic professional with a strong work ethic and proven customer service skills from AMPM Arco Gas Station. Excelled in resolving customer complaints, enhancing loyalty by 20%. Adept at multitasking in fast-paced environments, with expertise in cash register operation and safe food handling. Recognized for positive attitude and effective communication with diverse teams.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Diligent [Desired Position] with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Worker
Fresno Unified School
04.2019 - Current
- Prepared and served nutritious meals in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to ensure efficient operations.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Trained new staff on food preparation techniques, safety standards, and equipment usage.
- Developed positive relationships with students and staff to foster a welcoming dining environment.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service Cashier
AMPM Arco Gas Station
12.2010 - 03.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on products and services.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Handled cash management, including balancing registers at the end of shifts.
- Collaborated with team members to improve service speed during peak hours.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
AmPm
04.2009 - 11.2010
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions swiftly, ensuring seamless service during peak hours.
- Maintained knowledge of products and services to effectively address customer needs.
- Trained new staff on customer service protocols and company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
AMPM Arco Gas Station
11.2008 - 11.2010
- Collaborated with team members to improve service delivery and operational efficiency.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
Education
High School Diploma -
Sen. Sec. School
Punjab In07-2004
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- Working quickly
- Working with diverse people
- Safe food handling
- Cash register operation
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Timeline
Food Service Worker
Fresno Unified School
04.2019 - Current
Customer Service Cashier
AMPM Arco Gas Station
12.2010 - 03.2014
Customer Service Representative
AmPm
04.2009 - 11.2010
Customer Service Representative
AMPM Arco Gas Station
11.2008 - 11.2010
High School Diploma -
Sen. Sec. School