Amandy Warren
Idabel
Summary
Customer Service Representative with management training, Result-oriented professional with strong background in coaching
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager Candidate
Dollar General Store
Idabel
2025.02 - 2025.03
- Performed quarterly performance reviews of all staff members.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments within the organization to maximize overall efficiency.
Assistant Manager
Sonic
Idabel
2024.10 - 2025.01
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
GPM Investments
Idabel
2023.03 - 2024.09
- Implemented campaigns and promotions to help with developing goods and services.
- Organized promotional events to increase product awareness.
Customers Service Representative
Watco Companies LLC
Oklahoma City
2017.05 - 2020.03
- Transload yard, spreadsheet inventory & call center with all offices handling skills
Front Desk Agent
TMI Hospitality
Houston
2015.11 - 2016.10
Customer Service Rep
Residence Inn
Oklahoma City
2015.03 - 2015.10
- Handle Calls, make reservations, POS, Fosse and all front desk duties
Customer Service Rep
Speedco
Oklahoma City
2014.08 - 2015.02
- Well Handle Cashier and Data Entry
Customer Service Specialist
Big lots
Oklahoma City
2014.03 - 2014.08
- My position is to handle exchange/returns, merchandising, and incoming calls
Cashier/ Baby Depot Specialist
Burlington Coat Factory
Oklahoma City
2013.09 - 2014.02
- My duties were to handle all cash handling needs
- My duties also included placing orders for customer bedding, beds room furniture for their baby or children
Cook
Dairy Queens
Idabel
2013.02 - 2013.03
Sale Associate/ Administrative Support Team
Macy's
Pasadena
2012.09 - 2012.12
- My seasonal position was in fashion handbags and accessories
- While using all 'Magic' talent of making connections with the customer, ask question and give advice in fashion tips
- My skills as customer service supervisor aided in my administrative duties of payroll, morning rally meeting, etc
Customer Service Associate
Only Stores
Lomita
2008.10 - 2012.04
- My main duty is to maintain a clean organized work area
Customer Service Supervisor
Fry's Electronic
Palo Alto
2007.03 - 2008.08
- Greeted customers entering the store and assistant with each customer inquiries, on store policies and products
- While maintaining knowledge of current sales and store promotions
- My duties were to maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- The other skills as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service; assisted customers in person and via telephone
Education
Bachelors - International Finance, Statistics and Microeconomics
University of Phoenix
Pasadena, CA01.2016
Skills
- Customer Service
- Inventory management
- Sales forecasting
- Visual merchandising
- Promotional planning
- Team building
- CSR
- Call Center
- Guest Services
- Human resources
- Payroll
- Restaurant experience
- Hospitality
- Cash register
- Cash handling
- Cooking
- Front desk
- Driving
- Banking
- Salesforce
- VPN
- POS
- Merchandising
- Heavy lifting
- Conflict resolution
- Payroll administration
- Vendor relations
Certification
Non-CDL Class C, 01/01/21, 12/01/26
Assessments
Sales skills, Proficient, 11/01/20
Personal Information
Authorized To Work: US
Timeline
Store Manager Candidate
Dollar General Store
2025.02 - 2025.03
Assistant Manager
Sonic
2024.10 - 2025.01
Store Manager
GPM Investments
2023.03 - 2024.09
Customers Service Representative
Watco Companies LLC
2017.05 - 2020.03
Front Desk Agent
TMI Hospitality
2015.11 - 2016.10
Customer Service Rep
Residence Inn
2015.03 - 2015.10
Customer Service Rep
Speedco
2014.08 - 2015.02
Customer Service Specialist
Big lots
2014.03 - 2014.08
Cashier/ Baby Depot Specialist
Burlington Coat Factory
2013.09 - 2014.02
Cook
Dairy Queens
2013.02 - 2013.03
Sale Associate/ Administrative Support Team
Macy's
2012.09 - 2012.12
Customer Service Associate
Only Stores
2008.10 - 2012.04
Customer Service Supervisor
Fry's Electronic
2007.03 - 2008.08
Bachelors - International Finance, Statistics and Microeconomics
University of Phoenix