Amandy Warren
Idabel
Summary
Customer Service Representative with management training, Result-oriented professional with strong background in coaching
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager Candidate
Dollar General Store
Idabel
02.2025 - 03.2025
- Performed quarterly performance reviews of all staff members.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments within the organization to maximize overall efficiency.
Assistant Manager
Sonic
Idabel
10.2024 - 01.2025
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
GPM Investments
Idabel
03.2023 - 09.2024
- Implemented campaigns and promotions to help with developing goods and services.
- Organized promotional events to increase product awareness.
Customers Service Representative
Watco Companies LLC
Oklahoma City
05.2017 - 03.2020
- Transload yard, spreadsheet inventory & call center with all offices handling skills
Front Desk Agent
TMI Hospitality
Houston
11.2015 - 10.2016
Customer Service Rep
Residence Inn
Oklahoma City
03.2015 - 10.2015
- Handle Calls, make reservations, POS, Fosse and all front desk duties
Customer Service Rep
Speedco
Oklahoma City
08.2014 - 02.2015
- Well Handle Cashier and Data Entry
Customer Service Specialist
Big lots
Oklahoma City
03.2014 - 08.2014
- My position is to handle exchange/returns, merchandising, and incoming calls
Cashier/ Baby Depot Specialist
Burlington Coat Factory
Oklahoma City
09.2013 - 02.2014
- My duties were to handle all cash handling needs
- My duties also included placing orders for customer bedding, beds room furniture for their baby or children
Cook
Dairy Queens
Idabel
02.2013 - 03.2013
Sale Associate/ Administrative Support Team
Macy's
Pasadena
09.2012 - 12.2012
- My seasonal position was in fashion handbags and accessories
- While using all 'Magic' talent of making connections with the customer, ask question and give advice in fashion tips
- My skills as customer service supervisor aided in my administrative duties of payroll, morning rally meeting, etc
Customer Service Associate
Only Stores
Lomita
10.2008 - 04.2012
- My main duty is to maintain a clean organized work area
Customer Service Supervisor
Fry's Electronic
Palo Alto
03.2007 - 08.2008
- Greeted customers entering the store and assistant with each customer inquiries, on store policies and products
- While maintaining knowledge of current sales and store promotions
- My duties were to maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- The other skills as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service; assisted customers in person and via telephone
Education
Bachelors - International Finance, Statistics and Microeconomics
University of Phoenix
Pasadena, CA01.2016
Skills
- Customer Service
- Inventory management
- Sales forecasting
- Visual merchandising
- Promotional planning
- Team building
- CSR
- Call Center
- Guest Services
- Human resources
- Payroll
- Restaurant experience
- Hospitality
- Cash register
- Cash handling
- Cooking
- Front desk
- Driving
- Banking
- Salesforce
- VPN
- POS
- Merchandising
- Heavy lifting
- Conflict resolution
- Payroll administration
- Vendor relations
Certification
Non-CDL Class C, 01/01/21, 12/01/26
Assessments
Sales skills, Proficient, 11/01/20
Personal Information
Authorized To Work: US
Timeline
Store Manager Candidate
Dollar General Store
02.2025 - 03.2025
Assistant Manager
Sonic
10.2024 - 01.2025
Store Manager
GPM Investments
03.2023 - 09.2024
Customers Service Representative
Watco Companies LLC
05.2017 - 03.2020
Front Desk Agent
TMI Hospitality
11.2015 - 10.2016
Customer Service Rep
Residence Inn
03.2015 - 10.2015
Customer Service Rep
Speedco
08.2014 - 02.2015
Customer Service Specialist
Big lots
03.2014 - 08.2014
Cashier/ Baby Depot Specialist
Burlington Coat Factory
09.2013 - 02.2014
Cook
Dairy Queens
02.2013 - 03.2013
Sale Associate/ Administrative Support Team
Macy's
09.2012 - 12.2012
Customer Service Associate
Only Stores
10.2008 - 04.2012
Customer Service Supervisor
Fry's Electronic
03.2007 - 08.2008
Bachelors - International Finance, Statistics and Microeconomics
University of Phoenix
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