Amani Bumpers
Raleigh,NC
Summary
Detail-oriented professional with exceptional communication and problem-solving skills, demonstrating a proven ability to monitor and manage security procedures effectively. Recognized for a proactive approach in identifying and addressing issues, ensuring regulatory compliance while maintaining a strong focus on customer service, safety, and security. Committed to fostering a secure environment through diligent oversight and strategic planning.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Raleigh, NC Full-Time (40 Hrs/week)
05.2024 - Current
- Conducted passenger and baggage screening using x-ray systems, hand-held metal detectors, and advanced imaging technology in compliance with TSA policies and procedures.
- Verified boarding passes and identification to ensure regulatory compliance and prevent fraudulent travel.
- Provided clear guidance to passengers and employees by explaining screening requirements, resolving concerns, and supporting a professional, Model Workplace environment.
- Responded to security incidents in accordance with established protocols, supporting operational continuity and elevating workforce concerns through appropriate channels.
Customer Service/ Sales Ambassador
Alclear LLC
Raleigh, NC
03.2023 - 05.2024
- Assisted passengers through expedited lanes, providing clear guidance and a professional, customer-focused experience.
- Promoted program participation by effectively communicating service benefits and encouraging engagement.
Package Handler/Courier
FedEx
Raleigh, NC Full-Time (40 Hrs/week)
01.2020 - 03.2024
- Learned and prioritized shift duties to ensure timely completion of critical tasks.
- Sorted and processed cargo accurately to prevent delays and maintain operational efficiency.
- Communicated with teammates and supervisors to identify hazards and collaboratively resolve issues.
Correctional Officer
NCCIW
Raleigh, NC Full-Time (40 Hrs/week)
12.2019 - 07.2020
- Ensured regulatory compliance by conducting inspections, monitoring work crews, and assessing for contraband and safety hazards.
- Supervised individuals during activities and transfers, enforcing rules and implementing corrective actions as needed.
- Maintained accurate shift activity logs to support operational efficiency and accountability.
- Assisted in developing programs and organizing resources to support inmate rehabilitation and well-being.
Head Line Cook / Cashier
Sheetz
Knightdale, NC Full-Time (40 Hrs/week)
06.2018 - 12.2019
- Processed sales transactions accurately and efficiently to maintain smooth operations and minimize customer wait times.
- Prepared multiple orders simultaneously during peak periods, ensuring accuracy and high customer satisfaction.
- Trained new staff on proper food preparation, equipment use, storage, and sanitation to maintain safety and operational standards.
- Collaborated with senior leadership to address employee concerns and implement improvements that enhanced workplace efficiency and morale.
Education
Some College (No Degree) - Liberal Arts And Sciences
Kingsboro Community College
Brooklyn, NYSkills
- Effective communication abilities
- Supportive demeanor
- Meticulous attention to detail
- Analytical thinker
- Customer engagement services
- Strategic leadership
- Strategic issue resolution
Timeline
Transportation Security Officer
Department of Homeland Security
05.2024 - Current
Customer Service/ Sales Ambassador
Alclear LLC
03.2023 - 05.2024
Package Handler/Courier
FedEx
01.2020 - 03.2024
Correctional Officer
NCCIW
12.2019 - 07.2020
Head Line Cook / Cashier
Sheetz
06.2018 - 12.2019
Some College (No Degree) - Liberal Arts And Sciences
Kingsboro Community College