Amani Butler
Oakland,CA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Starbucks
Oakland, CA
05.2018 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Coordinated with other supervisors to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager while I was supervisor on shift.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer engagement techniques and product knowledge.
- Conducted regular inventory audits, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, informing promotional planning and merchandising decisions.
- Collaborated with leadership to create a positive team environment focused on achieving goals.
- Managed cash handling processes, ensuring accuracy in financial transactions and reporting.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Shift Supervisor
Starbucks
Oakland, CA
04.2021 - 02.2024
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored team members on service standards and product knowledge.
- Implemented inventory management processes to maintain stock levels and reduce waste.
- Collaborated with management to develop strategies for enhancing store performance.
- Resolved customer complaints effectively, maintaining positive brand reputation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Security
Oakland Coliseum
Oakland, CA
03.2018 - 01.2020
- Understood and followed oral and written directions.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Searched individuals and baggage for weapons and other prohibited items.
Child Care Provider
Private Home
Stockton
06.2013 - 06.2017
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
- Provided emotional support and guidance for children during daily routines and transitions.
- Maintained a safe environment by monitoring children's play activities.
- Developed positive relationships with parents and guardians of the children in care.
- Read stories to children as part of their bedtime routine or just for fun.
- Followed strict hygiene standards while changing diapers or assisting with bathroom use.
- Assisted in cleaning up after meals ensuring kitchen surfaces were disinfected properly.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Education
High School Diploma -
COVAH
Oakland, CA06-2017
Skills
- Quick learner
- Attentive to detail
- Creative problem solver
- Works well with others
- Energetic and organized
- Great leadership skills
- Able to Multitask
- Self Starter
- Customer-Oriented
- Inventory Control
- Training and Mentoring
- Workplace Safety
- Conflict Resolution Techniques
- Inventory Management
- Safety Awareness
- Financial Management
- Staff Motivation
- Cash Handling Ability
- Schedule Oversight
- Staff Development
- Employee Training
- Problem-solving
- Team building and leadership
- Staff supervision
- Store operations
- Team management
- Stock management
- POS systems operations
- Hiring and training
- Sales growth
- Scheduling coordination
- Incident reports
- Customer service and engagement
Timeline
Shift Supervisor
Starbucks
04.2021 - 02.2024
Assistant Store Manager
Starbucks
05.2018 - Current
Security
Oakland Coliseum
03.2018 - 01.2020
Child Care Provider
Private Home
06.2013 - 06.2017
High School Diploma -
COVAH
Extracurricular Activities
Leadership Classes Tutoring Classes Online Classes