Amani Campbell
Sanford,NC
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at First Watch Daytime Cafe. Skilled in Operations Management and Team Leadership, demonstrated through improved performance outcomes and staff empowerment. Excelled in inventory control and vendor relations, ensuring timely delivery of services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
First Watch Daytime Cafe
Cary
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
Line Cook
First Watch Daytime Cafe
Aberdeen, NC
07.2020 - 04.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate In Applied Science - Culinary Arts
Sandhills Community College
Pinehurst, NC06.2016
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
Certification
Servsafe
Timeline
Operations Manager
First Watch Daytime Cafe
04.2022 - Current
Line Cook
First Watch Daytime Cafe
07.2020 - 04.2022
Associate In Applied Science - Culinary Arts
Sandhills Community College