Amani Hayes-Lawson
Austin,TX
Summary
Experienced Manager with the ability to grow existing accounts as well as as establish new business relationships. A proven track record for meeting and exceeding sales and profit goals. A dedicated leader with the ability to increase employee enthusiasm and production at all levels and in all departments. The ability to put customer first in all settings.
Overview
9
9
years of professional experience
Work History
General Manager
Kwik Kar Lube And Tune
09.2022 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Streamline processes for vehicle inspections and repair recommendations
- Hire and train employees and technicians
- Implement standards and practices to increase growth
- Maintain customer satisfaction and retention
- Oversee marketing strategies to increase business
- perform overflow mechanical services
Automotive Technician
Frys Automotive
03.2020 - 07.2022
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues
- Perform any and all vehicle repair including preventative maintenance and engine overhaul
- Ensure safety of all vehicles prior to completion of work
- Ability to flag 70+ hours weekly with less than 2% comeback rate
- Significant work with Cummins, Powerstroke, and Duramax
Apprentice Technician
Heaths Auto Service
01.2019 - 03.2020
- Enhanced equipment performance by conducting regular maintenance and repairs, ensuring minimal downtime
- Perform vehicle repairs under guidance of mentor
- Perform vehicle alignments under guidance of mentor
Internet Sales Manager
Planet Chrysler Dodge Jeep Ram
04.2017 - 12.2018
- Increased sales revenue by identifying and targeting high-potential markets and customer segments
- Build trusting relationship with customers to provide service for the lifetime of vehicle ownership
- Maintain contact with all customers to provice avenue for sale in future
Specialist
US Army
01.2015 - 01.2018
- Analyzed financial data
- Maintained files and prepare financial reports and budgets
- Reviewed contracts, invoices and receive reports
Education
High School Diploma -
School Without Walls
Washington, DC05.2014
Skills
- Business Development
- Financial Administration
- Operations Oversight
- Vehicle Inspection
- Alignments Experience
- Customer Service
- Staff Supervision
- P&L Management
- Payroll Management
Timeline
General Manager
Kwik Kar Lube And Tune
09.2022 - 01.2024
Automotive Technician
Frys Automotive
03.2020 - 07.2022
Apprentice Technician
Heaths Auto Service
01.2019 - 03.2020
Internet Sales Manager
Planet Chrysler Dodge Jeep Ram
04.2017 - 12.2018
Specialist
US Army
01.2015 - 01.2018
High School Diploma -
School Without Walls
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