Amani Henderson
Phoenix,AZ
Summary
Accomplished and certified professional with experience providing direct case management services to populations ranging from kids to adults.
Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.
Proficient with de-escalation techniques vital to crisis intervention. Utilizes active listening and problem-solving to address immediate concerns. Track record of fostering supportive environment for individuals in distress.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Terros Health
10.2022 - 02.2025
- Participated in multiple team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Maintained accurate records of client progress and documentation of all contacts with clients
- Demonstrated success in building relationships with clients and providing emotional support
- Implemented case management plans, provided assessments, and offered counseling and support
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process
Area Manager - Risk and Fraud Control
Discover Financial Services, DFS
12.2020 - 09.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Provided guidance to junior team members in conducting detailed analyses on complex cases, enhancing their skills while ensuring accurate results delivery consistently.
- Developed strong internal controls to mitigate risks associated with fraudulent activities within the organization.
- Spearheaded initiatives aimed at raising awareness about fraud risks and prevention among customers, enhancing the overall trust in the organization''s services.
Lead Health Aide
Anodyne
10.2018 - 11.2020
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Provided compassionate care to patients in a home setting
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Demonstrated excellent interpersonal skills while interacting with clients and their families
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Cleaned and sterilized equipment used in providing patient care services
- Assessed patient needs and reported changes in condition to supervisor or registered nurse
- Monitored compliance with state regulations and agency policies, identifying areas for improvement and implementing corrective action plans as needed.
- Lead individualized and group counseling sessions with children and families.
Education
Dental Science - Dental Hygiene
Altrain Dental
Tempe, AZ08-2017
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Decision-making
- Team collaboration
- Problem-solving skills
Accomplishments
- 2nd Place in 'The Family, Career and Community Leaders of America' (FCCLA) Leadership Conference - 2017
- Successfully collaborated with a multidisciplinary team to develop and implement a comprehensive care plan for a client, resulting in a 75% improvement in client outcomes
Certification
- Health and Life Insurance
- CPR
- Article 9 Certification
Timeline
Case Manager
Terros Health
10.2022 - 02.2025
Area Manager - Risk and Fraud Control
Discover Financial Services, DFS
12.2020 - 09.2022
Lead Health Aide
Anodyne
10.2018 - 11.2020
Dental Science - Dental Hygiene
Altrain Dental
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