Amani Norris
Louisville,KY
Summary
Proven leader with a track record of enhancing team performance at Liquor Barn through effective training and mentoring. Skilled in inventory control and handling customer complaints, demonstrating an energetic approach to achieving results. Excelled in fast-paced environments, significantly improving customer satisfaction and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Shift Manager
Liquor Barn
10.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Bartender
Play Dance Bar
11.2013 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
Food Runner/Food Expeditor
Bluegrass Brewing Company Restaurant & Brew Pub, Brewpub, Brewery
05.2011 - 08.2015
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Delivered correct food items to tables according to order documentation.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
Education
No Degree - Education
Indiana University Southeast
New Albany, INSkills
- Team Development
- Inventory Control
- Quality Assurance
- Energetic and Enthusiastic
- Accurate money handling
- Decision-Making
- Punctual and Reliable
- Handling Customer Complaints
Timeline
Shift Manager
Liquor Barn
10.2020 - Current
Bartender
Play Dance Bar
11.2013 - Current
Food Runner/Food Expeditor
Bluegrass Brewing Company Restaurant & Brew Pub, Brewpub, Brewery
05.2011 - 08.2015
No Degree - Education
Indiana University Southeast
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