Amani Tift
Austin
Summary
Detail-oriented Administrative and Operations Professional with 9 years of experience in business operations and client support. Skilled in coordinating priorities, maintaining confidentiality, and enhancing operational efficiency in fast-paced settings. Experienced with Microsoft Office 365, Workday, ADP, and various communication platforms. Demonstrates strong organizational and problem-solving abilities while thriving in remote environments.
Overview
7
7
years of professional experience
Work History
Lead Support Supervisor
Saint Bernard
West Lake Hills
04.2023 - 02.2024
- Coordinated daily operations, providing vital administrative support to leadership.
- Managed documentation and client records for over 25 key accounts, ensuring accuracy and accessibility.
- Prepare operational reports and monitor performance metrics.
- Coordinated employee onboarding, training, and scheduling, enhancing performance tracking processes.
- Resolve escalated customer concerns through phone, email, and in-person communication.
- Maintain confidential business records while ensuring operational accuracy.
- Collaborate with leadership using Microsoft Teams and Zoom to support business initiatives.
Beauty Team Lead (Assistant Store Manager)
Sephora
Round Rock
05.2022 - 03.2023
- Managed employee schedules, payroll processing, onboarding, and administrative reporting.
- Maintained personnel records and operational documentation.
- Assisted with inventory reconciliation and audit preparation.
- Trained and supervised a team of associates while improving employee retention.
- Coordinated daily operations and ensured compliance with company policies.
Operations Specialist
Sephora
Atlanta
05.2021 - 03.2022
- Processed inventory documentation and shipment records with accuracy.
- Maintained operational reports and merchandising records.
- Assisted customers while resolving inquiries and processing transactions.
- Supported cross-functional teams through effective communication and organization.
Member Care Agent
Delta Community Credit Union
Atlanta
10.2019 - 04.2021
- Managed more than 150 inbound customer calls daily while maintaining exceptional service standards.
- Responded to secure email inquiries and documented customer interactions accurately.
- Processed new accounts, loan applications, and financial documentation.
- Maintained confidentiality while handling sensitive financial information.
- Coordinated communication across multiple departments to resolve member concerns efficiently.
- Utilized multiple computer systems simultaneously while maintaining productivity in a high-volume environment.
Brand Operations Supervisor
Victoria Secret
Atlanta
06.2017 - 10.2019
- Oversaw daily operational workflows, inventory control, scheduling, and administrative processes.
- Managed opening and closing procedures while ensuring compliance with company standards.
- Coordinated employee training, onboarding, and performance coaching.
- Maintained inventory records and operational documentation.
Education
Georgia State University
Atlanta, GASkills
- Customer Relationship Management
- Employee Onboarding
- Payroll Administration
- Customer Service
- Process Improvement
- Problem Resolution
- Administrative Support
- Scheduling
- Calendar Management
- Document Management
- Records Management
- Confidential information handling
- Microsoft Excel
- Microsoft Word
- Outlook
- Google Workspace
- Workday
- ADP
- Slack
- Zoom
- Microsoft Teams
- Google Meet
- Confidential Information Handling
Timeline
Lead Support Supervisor
Saint Bernard
04.2023 - 02.2024
Beauty Team Lead (Assistant Store Manager)
Sephora
05.2022 - 03.2023
Operations Specialist
Sephora
05.2021 - 03.2022
Member Care Agent
Delta Community Credit Union
10.2019 - 04.2021
Brand Operations Supervisor
Victoria Secret
06.2017 - 10.2019
Georgia State University