Amani Walker
Mesa,AZ
Summary
Claim Professional experienced in leveraging emerging technology to enhance daily claim handling. Delivered strong customer engagement by collaborating with peers and leadership, ensuring a customer-centric approach. Demonstrated technical expertise across multiple jurisdictions while making confident decisions to consistently meet and exceed company objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Claim Associate
State Farm
Tempe , AZ
03.2022 - Current
- Managed liability and property damage claims, ensuring thorough and timely resolution.
- Acted as the team’s Single Point of Contact (SPOC) for Quality and Subrogation.
- Promoted to S3 due to exceeding department goals and sharing expertise with the greater Express department.
- Gained promotion to S4 in the Specialized Handling Unit department (SHU) based on work results and application of jurisdictional knowledge.
- Solid foundation of policy language and coverage analysis.
- Due to ongoing excellent performance, transitioned to task-based strike team.
- Develops, trains, and mentors new-to-role employees.
- Facilitates group or classroom learning sessions.
Education
High School Diploma -
Pinnacle Online High School
Tempe, AZSkills
- Liability claims expertise
- Policy analysis
- Claim handling tools
- Fact gathering
- Fluent in Microsoft Office
- Time management and organization
- Public speaking
- Verbal and written communication
- Business networking
- Peer influencing
Certification
- Licensed states: CT, DE FL, GA, KY, LA, NC, NH, OK, SC, TX, and VT.
Memberships
- Helping Others Parent Effectively
- Women and Technology
Designations
- Helping Others Parent Effectively
- Women and Technology
Timeline
Claim Associate
State Farm
03.2022 - Current
High School Diploma -
Pinnacle Online High School