Amani Williams
Humble,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
7
7
years of professional experience
Work History
Intake Representative
Boston Scientific
Houston, TX
07.2022 - 11.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
- Established and maintained correspondence systems to manage information requests and distribution.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Processed paperwork, obtained billing forms and secured confidential information.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered and logged incoming inquiries via phone, fax and email.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Processor/AFV Pack and Flow
Amazon
Houston, TX
11.2017 - 07.2021
- Located, packed and shipped products to fulfill online orders.
- Processed and staged orders to complete shipments.
- Completed quality assurance testing on goods and products.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Liaised with management to complete special projects and provide administrative support.
- Reviewed order forms to prepare orders for processing.
Pharmacy Technician Trainee
CVS Pharmacy
Spring, TX
03.2016 - 02.2018
- Answered telephones to respond to questions or requests.
- Informed customers of potential drug interactions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Called insurance companies to verify patient benefits.
- Operated cash registers to accept payments from customers.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Home Health Care Provider
Excl-E-Care
Huoston, TX
12.2015 - Health C
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the safety of the patient's environment.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared meals and snacks to meet individual nutritional requirements.
- Provided companionship through conversation, outings, reading aloud, playing games.
Education
High School Diploma -
Spring High School
Spring, TX05-2014
Skills
- Insurance Verification
- Appointment Scheduling
- Medical Terminology Knowledge
- Charting and Clinical Documentation
- Patient Scheduling
- Scheduling Appointments
- Confidentiality
- Data Entry
- Filing and Data Archiving
- Deadline-Oriented
- Error Identification
- Scheduling
- Office Management
- Clerical Support
References
References available upon request.
Timeline
Intake Representative
Boston Scientific
07.2022 - 11.2022
Processor/AFV Pack and Flow
Amazon
11.2017 - 07.2021
Pharmacy Technician Trainee
CVS Pharmacy
03.2016 - 02.2018
Home Health Care Provider
Excl-E-Care
12.2015 - Health C
High School Diploma -
Spring High School