Amani (Seo) Kelly
Tallahassee
Summary
Dynamic Sales Associate with proven expertise in customer service and relationship building at Hustler Hollywood. Recognized for boosting customer satisfaction through exceptional service and effective upselling techniques. Skilled in cash handling and maintaining organized merchandising displays, contributing to a welcoming shopping environment and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hustler Hollywood
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
Sale Associate
Jcpennys
05.2021 - 12.2022
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Contributed to overall store performance through effective teamwork and collaboration with colleagues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
Education
High School Diploma -
Godby High School
Tallahassee, FL05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Hustler Hollywood
11.2023 - Current
Sale Associate
Jcpennys
05.2021 - 12.2022
High School Diploma -
Godby High School
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