Amantullah Simmons
Decatur,GA
Summary
Dedicated job seeker with a proven track record of fulfilling company requirements through methodical and efficient approaches. Proficient in handling high-pressure environments and adept at navigating through unfamiliar circumstances to elevate the company's image. Diligent and dependable with a knack for excelling in all tasks undertaken. Possessing exceptional organizational skills, proactive attitude, and punctuality, while fostering a collaborative team spirit.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Cooperman Barnabas Medical Center
Livingston, NJ
10.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Access Representative
Reproductive Medicine Associates of NJ
Basking Ridge, NJ
08.2023 - 09.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Assistant Manager
Oreily's Auto Parts
Warsaw, NC
02.2020 - 04.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Sales Associate
Advanced Auto Parts
Bloomfield, NJ
08.2019 - 03.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Customer Service Representative
Conduent
Newark, NJ
12.2017 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Education
High School Diploma -
Malcom X Shabazz
Newark, NJ06-2015
Skills
- Multitasking and Organization
- HIPAA Compliance
- Problem-Solving
- Phone and Email Etiquette
- Team Leadership
- Relationship Building
- Phone and email etiquette
- Healthcare systems navigation
- EMR
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Timeline
Patient Access Representative
Cooperman Barnabas Medical Center
10.2024 - Current
Patient Access Representative
Reproductive Medicine Associates of NJ
08.2023 - 09.2024
Assistant Manager
Oreily's Auto Parts
02.2020 - 04.2023
Retail Sales Associate
Advanced Auto Parts
08.2019 - 03.2020
Customer Service Representative
Conduent
12.2017 - 03.2020
High School Diploma -
Malcom X Shabazz