Amanuel Teame
Corona,CA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Army Reserve
Riverside
08.2024 - Current
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
IT
Army
Augusta, GA
04.2024 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Cook
Islands
Corona, CA
07.2021 - 01.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach, CA06-2022
Certification
- Security Clearence
- Cisco Certified
- 25Bravo Certified
Skills
- Desktop Technical Support
- Help Desk Operations
- Helpdesk services
- Network Troubleshooting
- Network Security
Timeline
IT Technician
Army Reserve
08.2024 - Current
IT
Army
04.2024 - 09.2024
Cook
Islands
07.2021 - 01.2024
High School Diploma -
Huntington Beach High School