Amanze Roberts
Lake Stevens,WA
Summary
Proven multitasker and team collaborator, I enhanced efficiency and customer satisfaction at La Palmera Family Mexican Restaurant. Skilled in customer service and time management, I thrive in high-pressure environments, ensuring quality and precision in every task. Achievements include streamlining operations and significantly improving workflow, underscoring my commitment to results and excellence.
Overview
2
2
years of professional experience
Work History
Host
La Palmera Family Mexican Restaurant
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
SPD Technician
Halifax Hospital
01.2022 - 09.2022
- Provided exceptional customer service when interacting with clinical staff members or addressing their concerns about instrumentation needs.
- Kept up-to-date with industry advancements through attendance at relevant conferences, workshops, or continuing education courses as appropriate.
- Improved workflow efficiency by ensuring proper sterilization and handling of surgical instruments.
- Supported successful surgeries through accurate assembly and timely delivery of required instrument sets.
Cook Shift Leader
Perry's Joint
03.2022 - 08.2022
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA06.2020
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Languages
Arabic
Elementary
Spanish
Limited Working
Timeline
Host
La Palmera Family Mexican Restaurant
12.2023 - Current
Cook Shift Leader
Perry's Joint
03.2022 - 08.2022
SPD Technician
Halifax Hospital
01.2022 - 09.2022
High School Diploma -
Lake Stevens Sr High School
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