A'Manzia Dalhouse
Euclid
Summary
Results-driven Centralized Support Rep Sr. with extensive expertise in administrative and customer service functions, specializing in backend processing of insurance claims. Committed to delivering exceptional support while ensuring accuracy and efficiency in all tasks. Proven ability to navigate complex systems and resolve issues promptly, contributing to enhanced customer satisfaction and streamlined operations. Adept at collaborating with cross-functional teams to optimize processes and improve service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Centralized Support Rep Sr
Progressive
Mayfield Heights, OH
01.2025 - Current
- Advanced Vehicle Technology (AVT) Research and Development Proof of Concept-Loss assigning
- Appraisal List -Spreadsheet updating shop information and tagging endorsements
- Glass suit notifications letter - Informing the customers on recently filed lawsuit and next steps
- Employee Claim triaging
- High profile searches-Locating high profile policies and claims , following a DUI , Car Accident/Collision , Pedestrian or Boat Accident
- Disclosure Mailing
- Facilitated communication by sending faxes. .
- Mailing Document via Fedex , Certified Mail or Regular Mail
- Mailing Payments to Insured parties , Attorneys ,Lienholder
- Domestic Violence Claims
- Police Reports-Submitting request for police reports
- Glass suit letters Inbox- Updating file owner on hearing notices , NOVD's , updated correspondences from attorney
Patient Service Specialist
Cleveland Clinic
Euclid, OH, US
07.2023 - Current
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Ensured compliance with HIPAA regulations when handling sensitive patient information
Financial Representative
Cleveland Clinic
Mayfield Heights, OH, US
08.2019 - 07.2020
- Company Overview: Provides a comprehensive, proactive, and 'Patients First' experience for our patients and visitors
- Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration, way-finding, answering general questions and meeting needs
- Always being professional, caring and helpful manner
- Ensures stellar and efficient patient experience while reducing financial loss and ensuring compliance
- Provides a comprehensive, proactive, and 'Patients First' experience for our patients and visitors
Dispatch Claims Representative
titan logistics
Euclid, OH, US
10.2018 - 01.2019
- Professionally answer calls and communicate with mobile units to send the appropriate response needed to complete job task
- Efficiently divvy out work assignments, monitor job progress, and enter critical data
- While investigate and creating claims for employees and customers who have suffered personal injury or damage to vehicles and property covered by the companies and insurance policy evaluate the damage and calculate the amount of compensation required
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
Armed Messenger/Driver
GardaWorld
Cleveland, OH, US
04.2017 - 10.2018
- Drive automatic armored vehicles and other vehicles on designated routes
- Efficiently and pre cautiously transport currency, coins and other valuables as well as interacting with vendors and displaying strong customer service skills
- Armed alert and aware of the surroundings at all time to prevent any loses securing deposit and safely completing the requirements of a days shift
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
- Adhered to company policies and procedures related to safety protocols during transportation operations
Team Lead / Nutrition Assistant
University Hospital
Beachwood, OH, US
03.2014 - 04.2017
- Supervise and coordinate patients dietary need
- Reinforcement of patient education related to nutritional requirement
- Communication with patients and colleagues to facilitate positive patient experience in the call center
Manager
Sonic Drive-Ins
Cleveland, OH, US
08.2012 - 07.2015
- Opening Manager responsible for financial stability of the store
- Insured staffing criteria met to facilitate customer flow
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Achieved XX% increase in sales through effective staff training and motivation
- Implemented cost-saving measures that resulted in XX% reduction in expenses
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Cashier/Sales Associate/Customer Service
Family Dollar
Parma Heights, OH, US
01.2014 - 05.2014
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Food Server
Y.O.U
Cleveland, OH, US
06.2013 - 08.2013
- Serving meals to underserved children within the community
Education
Secondary School Education - Cosmetology
Raphael's School of Beauty Culture Inc
Willoughby, OH08-2021
High school diploma - English History Science Math Foreign Language Soci
John Adams High School
Cleveland, OH05-2014
Skills
- Call Center
- Customer Service
- Dispatch
- Dispatching
- Logistics
- Financial Services
- Banking
- Insurance Verification
- Financial Planning
- Medical Billing
- Medical Records
- Medical Scheduling
Certification
- Advanced Esthetician, 08/01/21, Present
- Advanced Manicurists, 08/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Centralized Support Rep Sr
Progressive
01.2025 - Current
Patient Service Specialist
Cleveland Clinic
07.2023 - Current
Financial Representative
Cleveland Clinic
08.2019 - 07.2020
Dispatch Claims Representative
titan logistics
10.2018 - 01.2019
Armed Messenger/Driver
GardaWorld
04.2017 - 10.2018
Team Lead / Nutrition Assistant
University Hospital
03.2014 - 04.2017
Cashier/Sales Associate/Customer Service
Family Dollar
01.2014 - 05.2014
Food Server
Y.O.U
06.2013 - 08.2013
Manager
Sonic Drive-Ins
08.2012 - 07.2015
High school diploma - English History Science Math Foreign Language Soci
John Adams High School
Secondary School Education - Cosmetology
Raphael's School of Beauty Culture Inc