Stephanie Trem
Lakewood,OH
Summary
I am eager to utilize my skillset working as a Centralized Support Rep Sr to learn and grow in a new position. I am a creative and resourceful problem-solver, organized, detail-oriented, collaborative, and I enjoy helping others. I am looking forward to new challenges.
Overview
10
10
years of professional experience
Work History
Centralized Support Rep Sr
National Specialty Claims
Mayfield Village, OH
01.2025 - Current
- Reviewed employee claims and triaged qualifying claims to NSC
- Reviewed domestic violence claims by state and triaged qualifying claims to NSC
- Analyzed claims concerning advanced vehicle technology and transferred them to the proper organization
- Efficiently executed the payment process for glass litigation, including settlement, supplement, invoice, and confession of judgment payments
- Mailed letters, drafts, vehicle titles, notarized disclosures, and other important documents via FedEx, USPS and certified USPS in a timely manner
- Faxed documents to external contacts in a timely manner
- Ran reports in Lexis Nexis, for auto accidents, theft, vandalism, and police-worn camera footage
- Ran ISO Claim Searches and uploaded results to claims
- Ordered transcriptions for recorded statements
- Ordered medical records and bills by composing and mailing request letters
- Ran carrier discoveries for corresponding parties and vehicles in Accurint and uploaded results to claims
- Uploaded policy documents to claims using PCV2 and the Policy Contracts database in HCL Notes
- Reviewed inbound mail and accurately uploaded to corresponding claims
- Uploaded signed global releases to a Sharepoint repository in a timely manner
- Updated distro lists in a timely manner for NSC management
- Issued ProPoints to employees from NSC's budget and transferred ProPoints between budgets
- Organized job shadow arrangements within NSC by communicating with supervisors and providing necessary information to claims representatives
- Assisted with setting up meetings at Discovery, in conference rooms or on Teams
- Created spreadsheets, charts and visual diagrams using Excel, Word and PowerPoint for NSC management
Retail Merchandise Associate and Mentor
T.J. Maxx
Willoughby, Ohio
09.2018 - 04.2025
- Customer service experience
- Processed and stocked merchandise
- Created merchandise displays
- Promoted credit and loyalty programs
- Trained new register and sales floor associates
Front Counter and Drive Thru Trainer
Chick-Fil-A
Willoughby, Ohio
07.2016 - 02.2018
- Strong sense of urgency in a fast-paced environment
- Developed excellent communication and team-working skills
- Trained new front counter and drive thru employees
Education
Bachelor of Arts - Communication
Cleveland State University
05-2024
Associate of Arts Degree -
Lakeland Community College
05-2020
Skills
- ClaimPro
- ASI claim system
- HCL Notes databases
- Accurint
- Lexis Nexis
- PCV2
- FedEx
- Microsoft Office
- Keyboarding
- Google Systems
- Social Media Platforms
- Organization
- Active Listening
- Clear and Concise Writing
- Public Speaking
- Emotional Intelligence
- Can write both creatively and technically
Accomplishments
- Dean’s List at Cleveland State University for spring semester, 2024
- Awarded Associate of the Quarter at T.J. Maxx in 2019 and 2023
- Dean’s List at Lakeland Community College for fall semester, 2019
- Awarded Employee of the Month at Chick-fil-A in 2016
Timeline
Centralized Support Rep Sr
National Specialty Claims
01.2025 - Current
Retail Merchandise Associate and Mentor
T.J. Maxx
09.2018 - 04.2025
Front Counter and Drive Thru Trainer
Chick-Fil-A
07.2016 - 02.2018
Bachelor of Arts - Communication
Cleveland State University
Associate of Arts Degree -
Lakeland Community College
Related Coursework
- Writing and Editing for Media
- Media Criticism
- Gender and Communication
- Interracial Communication
- Communication and Conflict
- Managing Organizational Teams