Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Rosen

Mentor,Ohio

Summary

Dynamic professional with extensive experience at Progressive, excelling in customer service. Proven ability to adapt in fast-paced environments while demonstrating strong problem-solving skills. Recognized for exceptional attention to detail and fostering positive client relationships, ensuring a seamless experience.

Overview

7
7
years of professional experience

Work History

Centralized Support Rep Sr

Progressive
04.2023 - Current
  • Reviews and determines eligibility of claims for subrogation.
  • Prepares files for subrogation/arbitration/suit.
  • Gathers multiple documentation to a claims to resolution.
  • Handles inbound/outbound calls
  • Part of progressives suppsal team , mentoring team and ccrep team.

Central Loss Report Rep

Progressive
10.2021 - 04.2023
  • File new claims and handled existing claims via inbound calls.
  • Created an easy, caring claims experience in on occasion, diffusing, highly emotional, and stressful situations for our customers.
  • Had many loan out opportunities where I had the opportunity to work with medical billing for claims processing and working in our outbound subrogation department.

Lead Medical Assistant

Lake Health Hospital
12.2017 - 10.2021
  • Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
  • Supported front office operations, including scheduling patient check-in and check out procedures , insurance negotiation for procedures .
  • delivered excellent patient service and strengthened patient/clinician relationships through positive interactions.

Education

High School Diploma -

Wickliffe High School
Wickliffe, OH
05.2017

Medical Assistant Certification -

Northern Career Institute
Eastlake, OH
05.2017

Skills

  • Exceptional customer service skills
  • Ability to adapt quickly and a fast paced environment
  • Strong time management
  • Ability to problem, solve and make decisions

Timeline

Centralized Support Rep Sr

Progressive
04.2023 - Current

Central Loss Report Rep

Progressive
10.2021 - 04.2023

Lead Medical Assistant

Lake Health Hospital
12.2017 - 10.2021

High School Diploma -

Wickliffe High School

Medical Assistant Certification -

Northern Career Institute

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Shelby Rosen