Amar Patel

Responsibilities

• Cross-Portfolio Health Information Technology lead for the Southeast Region (CRM, Neuroscience, Oncology)
• Collaborate with cross-functional field team(s) and engage with customers to improve utilization of digital health tools to improve patient outcomes related to shared priorities of Novartis and Customer's
• Educate clinicians on population health reporting tools and optimization opportunities to improve the speed of diagnosis and treatment.
• Partner with product strategy leads to create HIT strategy and tactics to ensure a successful product launch.
• Monitor and report HIT KPIs per therapeutic area to the cross-functional leadership team.
• Provide internal stakeholders with digital health/HIT intelligence related to product launch, adoption, and clinical workflows.

Key Achievements

• Presidents Club 2024
• PR Week, Best in Employee Engagement: "What's my why"
• Contributed to a successful launch of Leqvio, helping customers scale buy & bill workflows and identify at-risk patient population
• Collaborated with Corporate Affairs to improve employee engagement and was featured on a global webcast to link work with purpose.
• Built strong relationships with internal stakeholders across market access, sales, and patient services within the first year.

Held various roles with increasing responsibilities over two stents between 2007-2014 and 2017-2021

Responsibilities

• Leadership oversight of professional services team (20+ direct reports) focused on EHR implementation and optimization.
• Provide executive sponsorship on strategic projects (internal & external)
• Provide insights on project status and account health to the C-suite and executive team.
• Partner with sales and account management to create SOWs, participate in RFP responses, and assist in closing deals.
• Serve as SME, guiding customers through the EHR implementation journey. Perform workflow gap analysis, share best practices, manage projects, and remove barriers and mitigate issues during projects to ensure a successful go-live.

Key Achievements

• Professional Services Rookie of the Year
• Led a cross-functional team for Northwell Health's migration from paper to EHR. Reduced overall project timelines by 6 months.
• Key player assisting sales team win multiple RFPs serving as SME during product demos.
• Led customer satisfaction improvement initiative for key accounts. Saved over 10 large customers from competitors & improved customer relationships, enabling sales to pitch more services/products.
• Mentored 7 resources who received promotions of increasing responsibilities across various departments.

Responsibilities

• Leadership oversight of customer success managers and product trainers.
• Direct responsibility of driving product adoption and utilization to ensure yearly contract renewal.
• Performed product demos to assist the sales team in closing deals.
• Partnered with publications, consulting, and education departments to enhance customer offerings and experience.

Key Achievements

• Built product implementation and customer success team from the ground up.
• Developed in-depth customer engagement strategy for large health system accounts and scalable onboarding process for low-tier accounts.