Amara Erickson
Gretna ,NE
Summary
Dynamic Team Lead at GXO Logistics with a proven track record in optimizing logistics operations and enhancing workflow efficiency. Skilled in coaching and mentoring, I implemented process improvements that boosted productivity and fostered a collaborative environment, ensuring exceptional customer service and safety compliance. Committed to driving performance and achieving business goals.
Overview
6
6
years of professional experience
Work History
Team Lead
GXO Logistics
Lincoln, NE
07.2024 - Current
- Led team to optimize logistics operations, enhancing workflow efficiency.
- Coordinated daily activities to ensure timely order fulfillment and customer satisfaction.
- Mentored staff on best practices for safety and operational procedures.
- Implemented process improvements that reduced delays and increased productivity.
- Fostered a collaborative environment, promoting communication among team members and departments.
- Managed inventory control processes, ensuring accuracy and minimizing loss.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Manager
Lazlos
Lincoln, NE
02.2022 - 06.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching and training to enhance productivity.
- Streamlined workflow processes, improving efficiency across departments.
- Implemented new inventory management system, reducing discrepancies in stock levels.
- Facilitated employee training at multiple food stations to optimize workflow.
- Managed multiple areas to achieve optimal ticket turnaround.
- Managed schedules to ensure accurately covered shifts across day and night shift
Flex Worker
Hyvee
03.2020 - 01.2022
- Provided exceptional customer service by assisting customers with inquiries and product selection.
- Operated cash registers efficiently, processing transactions accurately and handling payments.
- Maintained cleanliness and organization in store displays to enhance shopping experience.
- Collaborated with team members to restock shelves, ensuring products were readily available for customers.
- Fostered a supportive environment by acknowledging and celebrating accomplishments.
Education
High School Diploma -
Waverly Highschool
Waverly, NE05.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Quality control
- Performance monitoring
- Workplace safety
- Process improvement
- Complaint resolution
- Diversity and inclusion
- Trend tracking
- Relationship building
- Equipment maintenance
- Resource allocation
- Deadline management
- Employee training
- Task delegation
Timeline
Team Lead
GXO Logistics
07.2024 - Current
Manager
Lazlos
02.2022 - 06.2024
Flex Worker
Hyvee
03.2020 - 01.2022
High School Diploma -
Waverly Highschool