Amara Gilletti
Stokesdale,NC
Summary
Strategic healthcare operations leader with progressive experience across multi-site physician practices, hospital outpatient departments, and enterprise health systems. Demonstrated success in driving operational excellence and leading high-performing teams to achieve performance improvements. Expertise in practice administration, regulatory compliance, and physician engagement. Skilled in collaborating with executive leadership to implement scalable growth strategies and organizational transformation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Administrator
Central Carolina Dermatology
High Point, NC
05.2024 - Current
- Provide executive leadership for 3 practice locations with 40+ staff and 7 providers, including dermatology, Mohs surgery, and in-house pathology services
- Partnered with governing board to develop strategic planning and organizational growth initiatives, aligning business development efforts with long-term practice goals
- Oversaw operational functions, integrating clinical workflows, staffing, financial performance, and patient experience to enhance overall practice effectiveness
- Maintained practice overhead below 50% through disciplined financial management and cost-containment strategies, supporting sustainable practice operations
- Led structural redesign of Mohs surgery program, enhancing workflow efficiency and provider productivity
- Directed full transition of IT infrastructure and accounting services, improving operational efficiency and vendor performance
- Ensure compliance with all federal, state, and accreditation standards while supporting high-quality clinical care
Practice Director
Lee Health
Fort Myers, FL
10.2021 - 04.2024
- Oversaw operations for Cardiology Hospital Outpatient Department with 50+ staff, including 6 physicians and 9 advanced providers, ensuring effective service delivery.
- Created strategic business plans and managed capital and operations budgets to align with organizational goals.
- Maintained overall effective performance of the practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance
- Executed performance improvement strategies to enhance operational effectiveness and foster a supportive work culture.
Process Improvement Specialist
AdventHealth
Tavares, FL
04.2019 - 09.2021
- Facilitated performance improvement initiatives using Lean Six Sigma principles to enhance operational effectiveness
- Created a Pressure Injury Task Force, reducing sentinel events by over 50% year over year and streamlining product availability in collaboration with the Wound Care department
- Worked collaboratively with Patient Safety, Risk Management, and Quality leaders to implement strategic plans for quality and safety
- Coordinated with leadership team on initiatives for patient safety, regulatory adherence, throughput, and readmissions to improve overall care quality
- Created and managed action plans for regulatory reporting (Leapfrog, Joint Commission, AHCA)
- Conducted multidisciplinary rounds and observations across departments to verify regulatory compliance and promote best practices
- Provided formal reporting documentation that tracks data, metrics, and action plans for improvement efforts
Practice Operations Manager
Tenet Florida Physician Services
Boca Raton, FL
06.2018 - 04.2019
- Oversaw the practice operations for multiple specialties including Primary Care, Pediatrics, and Neuromedicine
- Supervised, directed, and coordinated 25+ office personnel
- Utilized Crimson to analyze regional Hospitalist performance
- Managed HEDIS and Quality data reporting for providers
- Ensured compliance with Federal, State, and company states, policies and procedures
- Worked with Central Business Office and Revenue Cycle to ensure all practices were meeting outlined KPIs and financial goals, reducing denials by 30% in specialty practices
- Assisted with strategic planning, resource allocation, and budget development
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Managed staff recruitment and hiring process to reduce turnover and increase office throughput and efficiency
Administrative Fellow
Tenet Florida Physician Services
Boca Raton, FL
06.2017 - 06.2018
- Managed Quality, including internal dashboards, to address physician progress and improvement gaps for Florida and South Carolina markets
- Assisted national Quality team with quality initiatives for the Florida and South Carolina markets
- Created Quality Steering Committee to assist with physician performance and practice management
- Created national quality education related to MACRA, MIPS, and current EHR system (Athena)
- Managed agreement and program roll-out with Transunion (reimbursement vendor)
- Completed GPRO Medicare Audit for 2017
- Prepared quality data for month-end national reporting
- Completed physician contract whitepapers, amendments, and extensions
- Conducted webinar training on quality updates and satisfying Medicare reporting measures
- Initiated and assisted with transition of grant funded clinic for Memory Disorders
Administrative Intern
Tenet Healthcare
Coral Springs, FL
05.2016 - 06.2017
- Completed ISQ/ISA forms to acquire new vendor aimed at collecting missed reimbursements (Auditz/Transunion)
- Conducted deep dive analyses on individual physicians to develop business plans, facilitate practice improvements, and improve marketing
- Completed practice analyses to reduce spending and consolidate finances
- Created regional education on MACRA for providers and senior leadership
- Assessed the Nurse Call System within all 10 regional hospitals to prioritize need for upgrades
NICAP Graduate Intern
University of Florida, Department of Neurosurgery
Gainesville, FL
08.2015 - 03.2017
- Graduate Team Leader for health system's big aims: Increase Value and Zero Harm/Reduce Harm
- Assisted in the revision and implementation of department-wide clinical documentation dashboard
- Edited and produced coding query sheets to assist surgeons within the department
- Co-authored manuscript for clinical documentation improvements and MACRA
- Studied the readmissions process between UF Shands and Shands Rehab Hospital
- Conducted patient rounds for Perfect Patient Experience
- Developed narratives on hospice and palliative care to help identify improvements and shortcoming in documentation, communication, and patient/family education
Planned Parenthood of South, East, and North Florida
Family Planning Assistant
Gainesville, FL
03.2015 - 04.2016
- Managed front desk operations including check-in, check-out, scheduling and collections
- Managed clinic organization and inventory
- Assisted medical staff with patient education and counseling
- Insurance verification and billing
Teen Clinic Coordinator
Planned Parenthood of North Florida
Gainesville, Fl
07.2013 - 03.2015
- Established and maintained community connections for outreach and education
- Provided counseling and education to teens on sexual health
- Maintained and revised program grant
- Calculated and interpreted program data and financials to produce invoices and agency reports
Education
Master of Health Administration
University of Florida
Gainesville, FL01-2017
Bachelor of Science - Health Science, Public Health
University of Florida
Gainesville, FL01-2015
Skills
- Performance improvement
- Effective communication
- Operations management
- Strategic planning
Certification
- Lean Six Sigma Green Belt- Management and Strategy Institute
- Certificate in Patient Safety - Institute for Healthcare Improvement
- Certificate in Quality Improvement - Institute for Healthcare Improvement
- Certificate in Data Analytics - Microsoft
Timeline
Practice Administrator
Central Carolina Dermatology
05.2024 - Current
Practice Director
Lee Health
10.2021 - 04.2024
Process Improvement Specialist
AdventHealth
04.2019 - 09.2021
Practice Operations Manager
Tenet Florida Physician Services
06.2018 - 04.2019
Administrative Fellow
Tenet Florida Physician Services
06.2017 - 06.2018
Administrative Intern
Tenet Healthcare
05.2016 - 06.2017
NICAP Graduate Intern
University of Florida, Department of Neurosurgery
08.2015 - 03.2017
Planned Parenthood of South, East, and North Florida
Family Planning Assistant
03.2015 - 04.2016
Teen Clinic Coordinator
Planned Parenthood of North Florida
07.2013 - 03.2015
Master of Health Administration
University of Florida
Bachelor of Science - Health Science, Public Health
University of Florida