Christie Walker
Englewood,CO
Summary
Detail-oriented professional specializing in healthcare information systems and staff management. Known for enhancing operational efficiency and optimizing patient experiences through effective scheduling and compliance oversight.
Overview
13
13
years of professional experience
Work History
Practice Administrator
Erickson Living
Highlands Ranch, CO
03.2017 - Current
- Streamlined operational processes to enhance patient care and administrative efficiency.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Coordinated staff training programs, enhancing team performance and compliance standards.
- Established key performance indicators to monitor operational effectiveness and patient satisfaction metrics.
- Oversaw regulatory compliance audits, maintaining adherence to healthcare laws and policies.
- Fostered relationships with stakeholders, driving collaborative efforts in community outreach programs.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed close working relationships with front office and back office staff.
Registered Medical Assistant
Wind Crest Retirement Community
Highlands Ranch, CO
07.2014 - 05.2017
- Administered patient care, including vital signs monitoring and health assessments.
- Assisted in diagnostic procedures and laboratory tests to support physicians.
- Educated patients on medication management and wellness practices for improved health outcomes.
- Coordinated scheduling of appointments and managed electronic health records efficiently.
- Implemented quality control measures to ensure compliance with healthcare regulations.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Office Coordinator
Wind Crest Retirement Community
Highlands Ranch, CO
01.2017 - 03.2017
- Coordinated daily operations to ensure seamless communication among departments.
- Streamlined scheduling processes for staff and resident activities, enhancing overall efficiency.
- Managed inventory of office supplies and equipment, optimizing resource allocation.
- Developed training materials for new employees, improving onboarding experience.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Office Coordinator
Horizon Pediatrics
Thornton, CO
07.2013 - 06.2014
- Led initiatives to improve resident engagement through organized events and programs.
- Mentored junior staff on administrative best practices, fostering professional growth.
- Evaluated operational workflows, identifying areas for process improvement and cost reduction.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - Occupational Studies
Heritage College
Denver07-2013
Skills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Performance improvement
- Medical billing
- Healthcare information systems
- Electronic health records
- Employee performance
- Policy and procedure development
- Staff management
- Schedule management
- Workflow management
- Continuous improvement
- New hire training
- Workflow planning
Timeline
Practice Administrator
Erickson Living
03.2017 - Current
Office Coordinator
Wind Crest Retirement Community
01.2017 - 03.2017
Registered Medical Assistant
Wind Crest Retirement Community
07.2014 - 05.2017
Office Coordinator
Horizon Pediatrics
07.2013 - 06.2014
Associate of Science - Occupational Studies
Heritage College