Amara Hammond
Douglasville
Summary
Dynamic customer service professional with a proven track record at Browning Trail Cameras, excelling in call center operations and quality control. Skilled in data analysis and effective communication, I consistently exceeded performance benchmarks while fostering strong relationships and resolving issues efficiently. Committed to enhancing customer satisfaction and driving retention.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Browning Trail Cameras
Remote
08.2022 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Membership Manager
Onelife Fitness
Douglassville
08.2021 - 08.2022
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Analyzed market trends to identify opportunities for expanding membership base.
- Developed strategies for increasing retention rates among existing members.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided support in creating promotional materials for new campaigns.
- Created and maintained relationships with members, vendors, and sponsors.
Education
Associate of Science -
West Georgia Technical College
La Grange, GA05-2026
Skills
- Customer service
- Data analysis
- Project management
- Effective communication
- Problem solving
- Quality control
- Data entry
- Team collaboration
- Building rapport
- Calm disposition
- Account management
- Verbal and written communication
- Resolving issues
- Professional phone voice
- Sales closing
- System documentation
- Performance monitoring
- Logging call information
- Call center customer service
- Call control skills
- Payment processing
- Analytical
- Database research
Timeline
Call Center Representative
Browning Trail Cameras
08.2022 - Current
Membership Manager
Onelife Fitness
08.2021 - 08.2022
Associate of Science -
West Georgia Technical College
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