Amara Oparanozie
Customer Service / Collections
Houston
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
NUCAD Logistics
02.2021 - Current
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in a timely manner
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Accuhealth Servives Incorporated
04.2016 - 02.2021
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in a timely manner.
- Demonstrated strong communication skills by effectively conveying information and building rapport with customers.
- Collaborated with cross-functional teams to streamline processes and improve overall customer satisfaction.
Collections Agent
Telecheck Recovery Services
10.2013 - 04.2016
- Negotiated payment plans with delinquent customers to recover outstanding debts.
- Conducted thorough investigations to locate and contact debtors, utilizing skip tracing techniques to track down hard-to-reach individuals.
- Collaborated with legal team to initiate legal action against non-compliant debtors, ensuring compliance with federal and state regulations.
Education
High School Diploma - General Studies
Federal Government Girls College
Cross River, Nigeria. 08.1980 - 05.1986
Undergraduate - Computer Science
Houston Community College
Houston, TXSkills
Appointment Scheduling
Data Entry
Complaint resolution
Microsoft PowerPoint
Staff education and training
Documentation
Dispute Resolution
Client Relations
De-Escalation Techniques
Clerical Support
Microsoft Excel
Problem-solving abilities
Payment Processing
Call center experience
Customer Service
Microsoft Office Suite
Timeline
Customer Service Representative
NUCAD Logistics
02.2021 - Current
Customer Service Representative
Accuhealth Servives Incorporated
04.2016 - 02.2021
Collections Agent
Telecheck Recovery Services
10.2013 - 04.2016
High School Diploma - General Studies
Federal Government Girls College
08.1980 - 05.1986
Undergraduate - Computer Science
Houston Community College