Amara Tuttle
Antioch,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Utilize my customer service skills in various settings that will increase the customers experience and build loyalty. I am a good listener and problem solver. I understand the value of customer relations and would like the opportunity to demonstrate my skills within your organization. In addition, I am eager to expand my skills in a variety of working environments. I bring to this position an ability to learn, listen and provide excellent customer service.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Planet Fitness
01.2023 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Sales Associate
Aladinos Pizza
08.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Retail Customer Service Associate
Kara's Cupcakes
02.2018 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
Seasonal Worker
Macy's
08.2017 - 02.2018
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
Seasonal Worker
Hurricane Harbor
05.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Cashier
Popeyes Chicken
04.2016 - 05.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Medical Assisting
Pittsburg Adult Education Center
Pittsburg, CA05.2024
High School Diploma -
Gateway To College
Oakland, CA06.2019
Skills
- Service Upselling
- Product Sales
- Issue Resolution
- Database Management
- Customer Support
- Time Management
- Microsoft Word
- Telephone Efficiency for Customer Service
- Credible and Reliable
- Front Desk Management
- Team Participant
- Cash Register
- Social Media Compentent
Timeline
Member Service Representative
Planet Fitness
01.2023 - 05.2023
Sales Associate
Aladinos Pizza
08.2022 - 12.2022
Retail Customer Service Associate
Kara's Cupcakes
02.2018 - 06.2018
Seasonal Worker
Macy's
08.2017 - 02.2018
Seasonal Worker
Hurricane Harbor
05.2017 - 08.2017
Cashier
Popeyes Chicken
04.2016 - 05.2017
Medical Assisting
Pittsburg Adult Education Center
High School Diploma -
Gateway To College