Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amara Waldon

Atlanta,GA

Summary

Dedicated and hardworking professional with a strong commitment to achieving success in diverse environments. Eager to embrace challenges and continuously learn while fostering positive relationships with colleagues and clients. Proven ability to work efficiently both independently and as part of a team. Seeking an opportunity for personal growth and the chance to contribute effectively to organizational goals.

Overview

14
14
years of professional experience

Work History

Collector

United Auto Acceptance
06.2024 - Current
  • Provide customer service regarding collections issues.
  • Initiating calls with delinquent
    customers by phone, mail, email or personal visit to collect payments and settle accounts.
  • Analyzed customer accounts to identify payment trends and improve recovery rates.
  • Collaborated with cross-functional teams to address delinquent accounts and negotiate payment plans.
  • Reduce delinquency on assigned accounts.



Credit and Collections Specialist

Lowe Rental
07.2022 - 02.2024
  • Accurately applying customer payments to their respective accounts. Handling 60+ days past due accounts. Analyze financial statements of individuals or firms to determine the degree of risk involved in extending or lending money.

Collections Rep

McIntosh Finance
09.2021 - 06.2022
  • Initiating calls with delinquent customers by phone, mail, email or personal visit to collect payments and settle accounts. Follow-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

Customer Service Rep

Community Loans of America
07.2019 - 03.2021
  • Loan processing, marketing, collections, interacting with customers face to face also over the phone, cash handling, and superior customer service.

Collections AR

Core Security
01.2018 - 05.2019
  • Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; keeping organizations value information confidential, post customer payments by recording cash, checks, and credit card transactions; verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments. Review status of delinquent accounts and initiate collection action.

HealthCare Call Center Agent/Data Entry

UnitedHealth
09.2016 - 12.2017
  • Obtaining client information answering inbound phone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishing policies by entering client information; confirming health coverage. Adjust and process claims for healthcare members.

Assistant Manager

Instaloan
06.2015 - 09.2016
  • Assist & greet customers, process and type up loans for new & previous customers, answer multiple phone lines, operate cash till daily, type up repo inventory, marketing, collections, fax, file and organize customers’ accounts, open & close business, & etc.

Cashier/Server

Eurest Compass Group
08.2013 - 05.2015
  • Operate cash register, stock & unload inventory, greet & assist customers, count till, prepare breakfast and lunch for employees & etc.

Cashier

CVS Pharmacy
12.2012 - 08.2013
  • Operate cash register, assist & greet customers, unload and stock products, & etc.

Assist Manager Front End

Pittsburgh Grocery
05.2011 - 08.2012
  • Schedule employee, greet & assist customers, operate cash register, count till, type up inventory, open and close business, & etc.

Education

Bachelor of Business Administration - Business Management

Strayer University
Atlanta, Ga
09-2024

Diploma - undefined

Westlake High School
Atlanta, Ga
05.2007

Skills

  • Proficient Microsoft Word
  • Microsoft Excel
  • I'm interested in learning as much

Timeline

Collector

United Auto Acceptance
06.2024 - Current

Credit and Collections Specialist

Lowe Rental
07.2022 - 02.2024

Collections Rep

McIntosh Finance
09.2021 - 06.2022

Customer Service Rep

Community Loans of America
07.2019 - 03.2021

Collections AR

Core Security
01.2018 - 05.2019

HealthCare Call Center Agent/Data Entry

UnitedHealth
09.2016 - 12.2017

Assistant Manager

Instaloan
06.2015 - 09.2016

Cashier/Server

Eurest Compass Group
08.2013 - 05.2015

Cashier

CVS Pharmacy
12.2012 - 08.2013

Assist Manager Front End

Pittsburgh Grocery
05.2011 - 08.2012

Diploma - undefined

Westlake High School

Bachelor of Business Administration - Business Management

Strayer University

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Amara Waldon