Amarah Jefferson
Crispy Cones
PULLMAN,WA
2
Languages
3
years of professional experience
Adaptable early-career professional with experience in food service and shift leadership. Known for training new staff, overseeing social media promotions, managing cash accurately, and handling customer concerns with a calm, positive approach. Focused on building strong teams and delivering smooth daily operations.
Work History
Shift Leader
4 Months- Led team during grand opening and early operations
- Supervised daily shift operations, maintaining smooth workflow and team coordination.
- Trained new staff on service standards, food prep, and station procedures.
- Resolved customer concerns promptly, preserving service quality and guest satisfaction.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Coordinated opening and closing tasks, ensuring readiness for each shift.
- Created promotional videos and social media posts to advertise product
Center Field
3 Years 3 Months- Began as a concession server, showing continual devotion and quickly gained promotions
- Maintained cleanliness and sanitation standards across service and prep areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Fostered a positive work environment, leading to higher employee morale and reduced turnover.
- Coordinated opening and closing tasks, ensuring readiness for each shift.
Education
High School Diploma
- Valedictorian of class of 512 students
- Honor Roll throughout entire high school career
- 4.72 GPA
- National Honor Society President
- Extracurricular Activities: Basketball, Flag Football
- Kiwanis Key Club Member
Skills
Cash handling
Customer service
Team leadership
Problem-solving
Conflict resolution
Photo and video editing
Social media and promotions
Positive attitude
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Shift Leader
Crispy Cones
04.2026 - 08.2026Read More
Center Field
Mustangs Baseball LLC
05.2023 - 08.2026Read More
Billings West High School
High School Diploma
Read More