Open To Work
Amarah McCoy
Houston
Summary
Operations professional specializing in compliance, customer service, and process improvement. Proven track record in managing high-volume customer interactions and optimizing workflows for increased efficiency. Expertise in supporting compliance initiatives and enhancing service delivery in dynamic environments.
Overview
14
14
years of professional experience
Work History
Sales and Service Representative
USPS
Houston
11.2016 - Current
- Assisted customers in navigating postal services and products to enhance their experience.
- Handled cash transactions and balanced cash drawers daily.
- Managed customer complaints by actively listening and providing tailored solutions to improve satisfaction.
- Resolved customer issues promptly and professionally.
- Provided assistance in resolving escalated customer complaints or disputes.
- Performed administrative tasks, including filing and updating records in databases, to support operational efficiency.
Medical Assistant/Receptionist
Southwest Urgent Care
Houston
01.2014 - 10.2016
- Streamlined patient check-in and registration processes, reducing wait times for patients.
- Managed phone calls and scheduled appointments, contributing to smoother office workflow.
- Collected and updated patient information, ensuring accuracy in medical records.
- Processed insurance claims and verified coverage details without delay.
- Maintained comprehensive medical records by organizing and updating files accurately.
Customer Support Specialist
IQor Global Services
Houston
07.2012 - 12.2013
- Provided customer support via phone and email, ensuring timely resolution of inquiries.
- Resolved customer inquiries and issues, enhancing customer satisfaction through effective problem-solving.
- Documented customer interactions in CRM software, maintaining accurate records for tracking and follow-up.
- Assisted in training new staff on customer service protocols and best practices.
- Managed escalated cases while maintaining professionalism under pressure.
Education
High School Diploma -
Humble High School
Humble, TX05-2012
Associate of Applied Science - Paralegal Studies
Houston Community College
Houston, TX04-2026
Skills
- Product and service sales
- Customer service
- Sales forecasting
- CRM software proficiency
- Data entry
- Administrative support
- Document preparation
- Office organization
- Time management
- Conflict resolution
- Case management
- Upselling techniques
- Customer engagement
- Goal oriented
- Legal research
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$62000/yr - $200000/yrTimeline
Sales and Service Representative
USPS
11.2016 - Current
Medical Assistant/Receptionist
Southwest Urgent Care
01.2014 - 10.2016
Customer Support Specialist
IQor Global Services
07.2012 - 12.2013
High School Diploma -
Humble High School
Associate of Applied Science - Paralegal Studies
Houston Community College